Juntas efectivas

MEETING EXCELLENCE
33 TOOLS TO LEAD MEETINGS THAT GET RESULTS

Glenn Parker Robert Hoffman

MEETING EXCELLENCE

MEETING EXCELLENCE
33 TOOLS TO LEAD MEETINGS THAT GET RESULTS

Glenn Parker Robert Hoffman

Copyright © 2006 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com Nopart of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copyfee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-7486008, or online at http://www.wiley.com/go/permissions. Limit ofLiability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representativesor written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet Websites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass alsopublishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Parker, Glenn M., 1938Meeting excellence : 33 tools to lead meetings that get results / by Glenn Parker, Robert Hoffman. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-7879-8355-0 (alk. paper) ISBN-10:0-7879-8281-4 (alk. paper) 1. Business meetings—Handbooks, manuals, etc. I. Hoffman, Robert, 1958- II. Title. HF5734.5.P35 2006 658.4'56—dc22 2005028347 Printed in the United States of America
FIRST EDITION

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CONTENTS
Preface PA RT 1 vii

PREPARING FOR THE MEETING
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Is This Meeting Necessary? Preparing for Your NextMeeting How to Prepare an Action Agenda Defining Team Meeting Roles How to Integrate a New Member When a Member Leaves the Team Establishing Your Team’s Ground Rules Components of a New Team Kick-Off Meeting Planning an Off-Site Meeting That’s On Target Your Opening Act: Setting the Tone for an Excellent Meeting E-Mail Excellence PA RT 2 3 5 11 16 21 24 28 32 37 42 45

FACILITATING THE MEETING
12.Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 13. Staying on Track 14. How to Get Effective Participation 15. Building a Foundation of Trust 16. Communicating in a Videoconference 17. Teleconference Tips 18. Achieving Clear Communication in a Multicultural Meeting 19. How to Make a Decision 51 55 59 66 69 73 77 83

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