Magister Scientia

Service Level Agreement (SLA)

for Customer

by

Company name


Effective Date: 10-08-2010



|Document Owner: |Company name|

Version

|Version |Date |Description |Author|
|1.0 |10-08-2010 |Service Level Agreement |Bob Smith |
|1.1 |15-08-2010 |ServiceLevel Agreement Revised |Dave Jones |
| | | ||

Approval

(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)


|Approvers |Role|Signed |Approval Date |
|Company name |Service Provider | |14-08-2010|
|Customer |Customer | |14-08-2010 |Table of Contents

1. Agreement Overview 3
2. Goals & Objectives 3
3. Stakeholders 3
4. Periodic Review 4
5. Service Agreement 4
5.1. Service Scope 4
5.2. Customer Requirements 5
5.3.Service Provider Requirements 5
5.4. Service Assumptions 5
6. Service Management 6
6.1. Service Availability 6
6.2. Service Requests 6







Agreement Overview



ThisAgreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service....