Manual Control M

CONTROL-M User Guide

Supporting
CONTROL-M/Enterprise Manager version 6.4.01 CONTROL-M/Desktop version 6.4.01
September 2008

www.bmc.com

Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, its products, corporate offices, special events, and career opportunities.

United States andCanada
Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 77042-2827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000

Outside United States and Canada
Telephone (01) 713 918 8800 Fax (01) 713 918 8000

© Copyright 2008 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent andTrademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds. Oracle is a registered trademark of OracleCorporation. UNIX is the registered trademark of The Open Group in the US and other countries. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in thisdocumentation.

Restricted rights legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, andDFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA. Any contract notices should be sent to this address.

Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, see “Beforecontacting BMC.”

Support website
You can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this website, you can
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read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or downloadproduct documentation download products and maintenance report an issue or ask a question subscribe to receive proactive e-mail alerts when new product notices are released find worldwide BMC support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers

Support by telephone or e-mail
In the United States and Canada, if you need technical support anddo not have access to the web, call 800 537 1813 or send an e-mail message to customer_support@bmc.com. (In the subject line, enter SupID:, such as SupID:12345). Outside the United States and Canada, contact your local support center for assistance.

Before contacting BMC
Have the following information available so that Customer Support can begin working on your issue immediately:
■product information — — — product name product version (release number) license number and password (trial or permanent)

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operating system and environment information — — — — — machine type operating system type, version, and service pack or other maintenance level such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication)...