Manual De Smdr Nortel

Norstar display are represented in a similar
display text. For example:
2. Press NEXT.
This means press the corresponding display dial.
2 Getting started
SMDR6 System Coordinator Guide P0907246 Issue 01
Getting started
About Station Message Detail Recording 6
The Station Message Detail Recording 6 (SMDR6) is a unit that
connects to your Norstar Key System Unit (KSU) to record callactivity.
Each time a telephone call is made to or from your company, the
information about the call is recorded. When the call is completed,
information about the call is printed out in Call Records. The SMDR6
can also provide information on incoming calls as the events occur. The
information reported is called Real Time Call Record.
The SMDR6 provides information about:
• date and time of thecall, and digits dialed
• the originating and the terminating line or station set
• whether an incoming call was answered
• elapsed time between origin of a call and when it was answered
• whether a call was transferred or put on hold
• call duration
• calls associated with Account codes
• incoming call Calling Line Identification (CLID) information
• Bearer Capability of the line in thecall
• Hospitality records for room occupancy status
• Real Time records for ringing, DNIS, answered, unanswered,
transferred, and released events for incoming calls with CLID
information and Hospitality room occupancy status
Note: SMDR6 delivers Custom Local Area Signalling Services
(CLASS), Call Management Services (CMS), Automatic Number
Identification and Dialed Number IdentificationServices (DNIS) in the
form of Calling Line Identification (CLID) records. This information is
available only if the appropriate Norstar hardware is installed and the
service is available from your public telephone company. SMDR6 only
prints records with CLID, Real Time records or cost of a call information
on Norstar CCUs with digital lines and Hospitality records. Contact your
Customer Servicerepresentative for more information.
Getting started 3
P0907246 Issue 01 SMDR6 System Coordinator Guide
The information collected by the SMDR6 can be used to:
• allocate telephone costs to departments or individuals
• charge back telephone costs to billable clients through Account
codes
• determine whether the telephone system is being used efficiently
• guard against abuse of thetelephone system
• provide immediate call information to database applications
through Real Time call records
• track changes in room occupancy status
System Overview
The SMDR6 is a peripheral connected to the Norstar Key System Unit
(KSU). It connects to any data collection device to provide records
about telephone call activity. The following diagram illustrates a typical
SMDR6 configuration.RS232
Data Collection Device
Telephone Set
KSU
Power
Adapter
4 Getting started
SMDR6 System Coordinator Guide P0907246 Issue 01
More than one SMDR6 unit can be installed per KSU. One and only one
of them can be configured as master SMDR6, others must be
configured as slave SMDR6s. Do not mix SMDR6 with older versions
of SMDR.
Your Role as System Coordinator
As System Coordinator, youperform the initial and ongoing
administration tasks. Your tasks include:
• administering the SMDR6
• determining Account codes used as references for tracking
telephone calls
• interpreting the SMDR6 reports
Programming SMDR6 Using M7310/M7324 telephones
When you use an M7310 or M7324 telephone, prompts and menu
selections appear in the first line of the telephone display.
Commands forthe three display buttons appear in the second line of the
display. Pressing a display button performs the function specified on the
option line. An example of a two-line display is shown below.
Programming SMDR6 Using M7100/M7208 Telephones
When you use M7100 or M7208 telephones, only prompts and menu
selections appear on the display. An example of the M7100/M7208
display is shown below....