BooYoung Chung1; Mirosław J. Skibniewski2; and Young Hoon Kwak3
Abstract: Recently, a signiﬁcant number of major construction companies embarked on the implementation of integrated information technology solutions such as enterprise resource planning ERP systems to better integrate various business functions. However, theseintegrated systems in the construction sector present a set of unique challenges, different from those in the manufacturing or other service sectors. There have been many cases of failure in implementing ERP systems in the past, so it is critical to identify and understand the factors that largely determine the success or failure of ERP implementation in the construction industry. This paper presentsthe process of developing an ERP systems success model to guide a successful ERP implementation project and to identify success factors for ERP systems implementation. The paper identiﬁes factors associated with the success and failure of ERP systems, and develops a success model to analyze the relationships between key factors and the success of such systems. The proposed ERP systems successmodel adapts the technology acceptance model and DeLone and McLean’s information systems success model and integrates those with key project management principles. The goal of the ERP systems success model is to better evaluate, plan, and implement ERP projects and help senior managers make better decisions when considering ERP systems in their organization. DOI: 10.1061/ ASCE 0733-9364 2009 135:3 207CE Database subject headings: Construction management; Construction industry; Models.
Traditionally, the construction industry has been faced with the problems of meeting project schedule, budget, and speciﬁcations set by the owner and architect/engineer. The proper utilization of internal and external resources is essential if construction companies are to make the best businessdecisions, maximize business goals, and survive in the competitive environment Shi and Halpin 2003 . Although the construction industry is one of the largest contributors to the economy, it is considered to be one of the most highly fragmented, inefﬁcient, and geographically dispersed industries. To overcome this inefﬁciency, a number of solutions have long been offered including adaptation ofinformation technology IT and information systems IS . Recently, major construction companies embarked on the implementation of integrated IT solutions such as enterprise resource planning ERP systems to better integrate their various business functions, particularly those related to accounting procedures and practices. However, implementing these integrated
Principal Researcher, U-City Center ofExcellence, Samsung SDS Co., Ltd., 159-9 Gumi-dong, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea. E-mail: email@example.com 2 A. J. Clark Chair Professor in Project Management, Dept. of Civil and Environmental Engineering, A. J. Clark School of Engineering, Univ. of Maryland, College Park, MD 20742. E-mail: firstname.lastname@example.org 3 Associate Professor of Project Management, Dept. of Decision Sciences,School of Business, George Washington Univ., Washington, DC 20052. E-mail: email@example.com Note. Discussion open until August 1, 2009. Separate discussions must be submitted for individual papers. The manuscript for this paper was submitted for review and possible publication on February 13, 2008; approved on September 16, 2008. This paper is part of the Journal of Construction Engineering andManagement, Vol. 135, No. 3, March 1, 2009. ©ASCE, ISSN 0733-9364/2009/3-207–216/$25.00.
systems in the construction industry presents a set of unique challenges, different from those in the manufacturing or other service sectors. In general, the best way to achieve the full beneﬁts from ERP systems is to make minimal changes to the software. Each construction project is characterized by a...