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Volume Licensing Service Center (VLSC) Frequently Asked Questions
This Frequently Asked Question document (FAQ) provides answers to commonly asked questions on the VLSC. Please read this document for answers regarding the Relationship and License summaries, Downloads, Permissions, Product Keys, Software Assurance management and Administrative tasks.
Relationship Summary FAQ
The followingsection presents frequently asked questions regarding the Relationship Summary. Click the question hyperlink to access its answer.
QuestionsWhat is the Relationship Summary?What is a Licensing ID?Some Licensing IDs for my organization are not displayed in the Relationship Summary. Why? Some reports or report sections appear shaded or dimmed and I am unable to view the report. Why?How do I add alicense to my profile?What types of reports can be generated from the Relationship Summary?How do I update the contacts listed on Licensing Information reports?What are Purchase Points?My question is not addressed here. Where can I direct my question? |

Questions and Answers |

What is the Relationship Summary?
The Relationship Summary displays all Volume Licensing Agreements and OpenLicenses that are associated with your VLSC account. Summary details are listed by Licensing ID (that is, licensing program) and may be expanded to display more information, including parent agreements and/or a Microsoft Business and Services Agreement (MBSA). To access and view the Relationship Summary in the VLSC, click Licenses and then click Relationship Summary.

What is a Licensing ID?
ALicensing ID identifies the program level at which orders can be placed by an organization and represents any of the following:

* Enrollment (Enterprise or Select programs)
* Agreement (Open Value program)
* License (Open License program)
* Public Customer Number (PCN) (Select Plus program)

Entitlements and site permissions in the VLSC are determined by the Licensing IDs available toyour company or organization.

The following diagram provides an overview of Microsoft Volume Licensing Programs by level (that is, MBSA, Program, and Orderable). Licensing IDs exist in the Orderable (orange) level.

Some Licensing IDs for my organization are not displayed in the Relationship Summary. Why?
A Licensing ID is displayed in the Relationship Summary only if the signed-in user hasbeen granted access to view its details. Permission to view a specific Licensing ID on behalf of your organization is granted in one of two ways:

1. You are listed as a contact for the agreement(s) in a legal Volume Licensing Program form. Contact types include Primary Contact, Notices Correspondent, Online Access Contact, Software Assurance Manager, Online Services Manager, and/orSubscriptions Manager.

2. An Administrator with access to the agreement(s) assigns you permission.

For more information about VLSC permission roles and their allowable actions, see the Permissions FAQ.

Some reports or report sections appear shaded or dimmed and I am unable to view the report. Why?
The hyperlinks used to access specific reports (or report sections) appear shaded or dimmed ifyour permission set does not allow you to access certain report content. For example, only the Select Plus Lead Affiliate has full access to licensing information for all Participating Affiliates; whereas, the Participating Affiliates in the Select Plus program are not able to access sensitive information specific to other Participating Affiliates.

How do I add a license to my profile?
Torequest the addition of a Licensing ID to your permission set, complete and submit the form on the Request Permissions page. When the form is submitted, the Administrator(s) of record for the Licensing ID(s) listed on the form are notified by email message of your request.

What types of reports can be generated from the Relationship Summary?
The following types of Licensing Information reports...
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