Telecom

Telecom Classifications

* Telecom Field Support. Hardware Issue
Hard Phone in Office / Headset / Amplifiers / Phone Systems / Phone Line Issue
Avaya Phone Login / Fax Issues / OptiClient130 – SIEMENS

COMMUNICATIONS/TELECOM VOICE/PHONE SYSTEM

Owner Group: VOICE SUPPORT (Group based on State)

* Telecom Recording Apps / Quality Monitoring
Verint / Witness / Envision /Nice / Impact 360 not playing
Eyretel Contact 7000 - Contact viewer

COMMUNICATIONS/TELECOM APPS/QUALITY MON-RECORDING

Owner Group: TELECOMM VOICE LOGGING CO (Group based on State)

*Telecom Reporting Apps
CC Pulse / Genesys / Genesys Brio / BOXI = Business Object

COMMUNICATIONS/TELECOM APPS/REPORTING

Owner Group: TELECOM REPORTING CA SUPPORT (Group based on State)

*Telecom CCB Softphone
CCB Softphone Support

COMMUNICATIONS/TELECOM APPS/CCB PHONE

Owner Group: CCB SOFTPHONE SUPPORT

* Avaya CMS Supervisor
CMS Password Reset / CMS ConfigurationCOMMUNICATIONS/TELECOM APPS/REPORTING

Owner Group: TELECOM REPORTING VA SUPPORT (Group based on State)

* Avaya Voicemail Password Reset
Voicemail Password / Voicemail Activation Code /Blackberry Voicemail issue
Audix Password Reset

COMMUNICATIONS/TELECOM VOICE/VOICEMAIL SYSTEM

Owner Group : VOICE SUPPORT WI (Group based on State)

* Avaya IP Agent
Avaya IP Agent Issue /Work from Office / Home / Avaya Softphone
Aspect Softphone / CTI PHONE / Web Unify Aspect / Cisco E-mail Manager

COMMUNICATIONS/TELECOM APPS/AGENT ADMINISTRATION

Owner Group: AGENT ADMINCA SUPPORT (Group based on State)

* Call Control Toolbar
Any issues with Call Control Toolbar. Genesys Phone Issues

COMMUNICATIONS/TELECOM APPS/AGENT ADMINISTRATION

Owner Group: AGENTADMIN CA SUPPORT (Group based on State)

* Genesys / Call Control Toolbar
Call Control Toolbar – Password Reset

COMMUNICATIONS/TELECOM APPS/AGENT ADMINISTRATION/CO/SECURITY

Owner...