Dialogues+Work+Edited

DIALOGUES FOR WORKING
E = Employee G = Guest C = Client W = waiter Cu = Customer
Rec = Reception Rest = Restaurant
1. Front desk reception: payment in cash, no problem
E. Good morning, may I help you?
G. My name is John Smith. I have a reservation.
E. Yes, Mr. Smith. You reserved a single room. Will you please fill out this form?
G. Of course.
E. Are you paying your bill incash, with debit card or with your credit card?
G. In cash.
E. Fine, we require a deposit of one night’s stay.
G. That’s fine. Here you are.
E. Thank you. Your room number is 101 (one oh one). Are these your bags?
G. Yes, they are.
E. The bellboy will show you the way.
G. Thank you.

2. Reservation made by travel agency. Payment with credit card.
E. Good afternoon, can I help you?
G. Myname is Jane Smith. I have a reservation made by my travel agency. Here is my ticket.
E. Yes, Mrs Smith. You reserved a double room with an extra bed.
G. Yes, that’s right.
E. Will you please fill out this form?
G. Certainly.
E. Will you pay your bill in cash or with your credit card?
G. With my credit card.
E. Ok. I’ll make out your voucher/RECEIPT/BILL.
G. Does the room have airconditioning?
E. Yes, it has.
G. Can we have a room on the ground floor or the first floor?
E. Yes, if you like. You will be in room 210 (two ten). Is that all your luggage? BRIEFCASE
G. No, there are some bags in the car.
E. I’ll have the bellhop get them for you and then he will show you to your room.
G. Thank you. Where can I park my car?
E. The parking lot is in the back.

3. No reservation –change of room requested.
E. Good evening. May I help you?
G. Yes, do you have any vacancies? We don’t have reservations.
E. How long do you intend to stay?
G. Four nights.
E. Yes, we do; if it’s only for four nights.
G. Does the room have air conditioning?
E. We are sorry but the only available room has a ceiling fan only.
G. Does it have a view?
E. No, I’m really sorry but it’s a roomin the middle of the building. If you wish you can change rooms in two days to one with air conditioning and a view.
G. ok, that’s fine with us.
E. Will you please fill out this form? Will you pay in cash or with your credit card?
G. Cash. How much IS YOUR EXCHANGE RATE/ are you paying per dollar?
E. We’re taking the dollar at … colons.
G. That’s kind of low.
E. If you prefer/wish you canchange them in the bank. We also require you to pay for one night’s stay in advance.

4. Guest with no reservations, no vacancies – employee offers to find other accommodations.
E. Good afternoon. Can I help you?
G. Do you have any vacant room?
E. Do you have a reservation?
G. No we don’t.
E. I’m sorry but we are booked up, but I can try to find you a room in another hotel.
G. Will youplease?
E. May I ask your name?
G. Yes, my name is …
E. How many people?
G. Two
E. How many nights do you want the room for, Mr. …?
G. One week.
E. I’ll see what I can do.
………………………..
E. I made a reservation for you at the … hotel, Mr. …
G. Oh, That’s great! How do we get there?
E. You go/walk two blocks north/south/west/east; then turn left/right and you can’t miss it; it’s on yourleft/right.
G. Thank you very much.
E. Glad to be of service.



5. Reservation by phone.
E. Hello, … Hotel. May I help you?
C. Hello. I would like to make a reservation.
E. Certainly. May I have your name, please?
C. Alex Simpson.
E. When are you arriving to our hotel?
C. On May 10.
E. How many people is the reservation for, Mr. ... ?
C. Two adults and two children.
E. So, you need aroom with two double beds, right?
C. Yes, that will be fine. Oh! With air conditioning too, please.
E. How long are you planning to stay?
C. Four days and three nights.
E. Just a minute, hold on, please.
E. Fine, Mr. … you have a reservation then, for June 25th, for three nights, in a double room with air conditioning. To keep this reservation I just a credit card number.
C. Ok, this is...