Competencias

Sample of
Competency-based
Interview Questions


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Sample of Competency-based Interview Questions

PERSUASIVENESS: Reason effectively to convince the other party. Achieve goals and alter views by demonstrating shared benefits.
Behavioral statements:
1.Showing a cooperative attitude by convincing people that the decision is necessary (rather than imposing the decision).
2. Get an idea of colleagues' counter-arguments and resistance in advance - act on this in anticipation.
3. Relate the benefits of ideas or recommendations to the needs and interests of individuals and clients.
4. Present compelling arguments to support positions.
Questions:• As a member of a staff department how have you gone about persuading line managers in the past? Give an example.
• What is the best suggestion you ever made that was accepted by your boss or colleagues? How did you present it?
• What is the best suggestion you ever made that was rejected by your boss or colleagues? Why was it rejected?
• In a discussion most people are usually convinced thattheir ideas are right. How successful are you in getting others to accept your point of view? Can you give an example?
• What do you think is the best way of 'selling' an unpopular idea? How do you go usually go about this? Example?


TEAM-WORK: Be active in realizing shared goals - even when you do not get a direct benefit.
Behavioral statements:
• Dealing well with different viewpointsas part of a (multidisciplinary) team.
• Work co-operatively with equals or other team members to set responsibilities.
• Share information, ideas and suggestions to accomplish mutual goals.
• Support team decisions even if not in total agreement.
Questions:
• Can you recall a situation when you completely disagreed with the way your team was working? What did you dothen?
• Have you ever been a member of a team that broke up because it was impossible to work with one another? What was your position?
• Do you work together with colleagues at the moment? How do you deal with conflicts / disagreements / misunderstandings in this group?




PLANNING /ACTION: Deploy human and other resources to meet targets and standards. Do it on time.
Behavioralstatements:
• Plan work so that it gets done on time.
• Formulate work objectives clearly including a timetable and priorities.
• Getting thing done by focusing on the implementation.
• Anticipate and act to compensate for potential risks and problems.

Questions:
• Have you ever had to readjust a timetable due to unforeseen circumstances? How did you go about it? Examples, please.
• Whatare your department's long and short term plans? Have they been put into writing?
• What were your work objectives last year? Were they achieved?
• Can you give an example of how your department arrives at operational plans to adjust to new situations?
• How did you plan your time at work over the past week?
• Describe a normal working day or week for me. How do you plan your dailyactivities?




LEADERSHIP: Set challenges within own parameters. Then coach and motivate staff to realize these. Welcome and delegate responsibility. Be forceful when appropriate.
Behavioral statements:
• Practice and stimulate open and two way communication including frank and honest feedback to co-workers.
• Show interest and give support and coaching when necessary.
• Involve subordinatesin issues of company and department policy.
• Develop ideas to improve departmental operations and take the appropriate actions to implement change and ensure group acceptance.

Questions:
• Have you over had a subordinate who did not perform as well as you thought he should? What did you do about it?
• Have you ever had to arbitrate between two staff members who were unable to work...