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20 1 1 / 2 0 1 2 CHAPTER 01
Executive Summary

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IT Spending and Staffing Benchmarks 2011/2012
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CHAPTER 1: EXECUTIVE SUMMARY

Table of Contents
SECTION A: INTRODUCTION SECTION B: MAJOR FINDINGS Finding 1: IT Operational Spending Moves Out of Recession, But Recovery Is Weak Finding 2: Nearly One-Quarter of IT Executives Expect OperationalSpending Cuts Finding 3: Half of IT Executives Believe Budgets Are Inadequate Finding 4: IT Budgets Not Keeping Pace with Corporate Revenue Finding 5: IT Operational Spending per User Lowest in Six Years Finding 6: Insurance Leads Spending Increases, Government Still in Cost-Cutting Mode Finding 7: IT Capital Spending Improves Marginally Finding 8: IT Executives Cautious on Capital Spending OutlookFinding 9: IT Spending Priorities Rank Tactical Improvements over Strategic Advantage Finding 10: IT Staff Levels Continue Under Pressure Additional Findings SECTION C: CHAPTER DESCRIPTIONS Chapter 1: Executive Summary Chapter 2: Composite Benchmarks Chapter 3: Benchmarks by Organization Size Chapter 4: Banking and Finance Sector Benchmarks Chapter 5: Insurance Sector Benchmarks Chapter 6:...