Introduccion a bpm

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Introduction to BPM
Sarbashrestha Panda August 2008

Coverage Detailed
What is BPM Process Reference Models Process Modeling
Notations Modeling Essentials (What to capture) KPIs

Non Value Adding Activities (NVAs) FMEA/Root Cause Simulation (Bottlenecks, Costs, Resources finetuning)

Process Design
Inputs to Design Process Design best practices

Tools :
BPA Vs BPMSComponents and structure of a BPMS Overview of a BPA/BPM tool

Slide 2

What is BPM?

What is BPM
BPM is a set of processes that help organizations optimize their business performance. It isa framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Wikipedia The ABPMP definition of Business ProcessManagement is: “Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes toachieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, andmanagement of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”

Slide 4

“What exactly is BPM? Is it a process, technology, or management discipline?”

So, what really is Business Process Management (BPM)?
Aprocess of managing your business processes A management discipline. A technology or set of technologies A rapid application development framework

Slide 5

What is BPM? The evolution
TQM BPRGeneral Workflow

Mana geme nt Co ncep ts


Interface Layer

Web Service
Presentation Presentation

Process Layer

An y Process


General Workflow

System and User...
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