Management Tools

The purpose of the following paper is to write a context of experience about the quality tools that the Kyocera Mita America has implemented in order to accomplish its mission, vision and goals therefore exceed its customer expectations.
Although many people often believe that working in a team mean only to split objectives and ideas and later get their final result as the whole group, but as ateam member I have experienced that if you don’t put effort working together we can’t accomplish our goals.
















The new management model
The company that hired me, Kyocera Mita America, Inc is focused in the new management model, which is “Customers First”. Katsumi Komaguchi, president of Kyocera stated “We will ensure the satisfaction of our customers by providingthem with maximum value. This is the Kyocera Mita philosophy of "Customers First". All of our employees give their all” (KMA, 2006).
Systems Thinking
Peter Senge defines system thinking as “a discipline for seeing wholes” The new management model is nothing more than a discipline for seeing the entire organization, the interrelationships among people and processes that determine process (Senge,1990). Comaguchi, also mentioned on his management rationale that “regardless of the product or service, it is our people that make it happen. For this, Kyocera Mita must be the kind of company in which all employees possess dreams, work hard, and realize all of the talent they possess. Our people are the heart of our company. By thinking sincerely about the customer, being diligent in one's work,and creating high-quality products and solutions, all employees grow as people and offer new values to customers. In repeating this process, customers, employees and shareholders grow along with the company. It is my wish that we continue to be this kind of company” (KMA, 2006). Komaguchi statement shows exactly that the interrelationships among people and process and process that determinesuccess and the patterns of change that demand vigilance. In this increasingly competitive marketplace corporation can not survive in a system that is out of control and on this case Kyocera Mita has on control its organization, since they know exactly what they customer require, in addition, Kyocera have a well defined process for translating those requirements into internal actions involving everyonein continuous improvement (KMA, 2006 and S. George, 1994).
Communicating RequirementsThroughout the Company
Feedback from Different Types of Meetings
For decades meetings have been one of many ways of communication in our life. We have meetings at home, work, school, and at church. In these meetings many subjects can be discussed, some more important than others, depending on the topic that isbeing discussed. Since I work for Kyocera Mita America, Inc. an international corporation that deals with many projects, I have the opportunity to attend various types of meetings in a regular basis at the Latin America Division, different from meetings that are held in other departments or divisions. In order to compare and learn how other departments hold their meetings and get their feedback,an interviewed was conducted to two of my friends that work at the same corporation, in two different departments.
The following questions have been asked in order to compare the different types of meetings that are of interest to me, my friend from HR Gina replied: How frequent are meetings in your work? We normally attend meetings twice a month. What is the length of time that these meetingstake? Our meetings usually last for one and a half hours. What kinds of topics are covered in your meetings? Team building, employee and team empowerment, safety, recognition, reward, and employee evolvement. HR is open to everyone and any problems or concerns that anyone may have, and how we can resolve them. How effective are your meetings? Our meetings are very effective because we work as a...