PHVA

What is Process Management?

Michael Hammer puts it thus:
The two key words in the definition of process are together and organized. All people performing a process share a common purpose andwork towards a common goal. They also have an organizing framework, a process design, that specifies exactly what work is to be done by whom, when, and where.

“Process is a revolution in thought”Process management will:
Give you a competitive edge
. Improve Customer service
. Reduce delivery times
. Reduce errors
. Dramatically reduce Cost

Graphic: Stiffer Competition
Increasedcomplexity
Higher Expectation

Its getting hot

Why do I need process Management
Increasingly Customers expect
More. For Example:
Service 24/7
Online quotes
Immediate delivery
Flexibility
Lowprices


Sohn can help you understand where the opportunities to
Improve your processes are and most importantly what they are worth
You will get a detailed understanding of what is workingwell and what isn’t
The scale of the opportunity
Full training in the tools and techniques
As much support as you need

Sohn associates have experienced senior professionals with hands onmanagement experience and a track record of delivery contact us today for a no obligation discussion.


Process diagnosis
Every major organization has a process to ensure safe working but how sure are youthat process is protecting both you and your staff from risk?
Why despite huge effort to stop accidents and ever more complex rules do occasional serious accidents still occur?
Why do they patternsrepeat?

3 reasons why both you and your staff might not know that they aren’t working safely
1. Work face staff have an in built culture of “get the work done”
2. Almost all serious accidentinvestigations uncover serious gaps in understanding of the risks being taken
3. There are culture barriers to effective site safety checks which are difficult to consistently overcome


Sohn have...