Service custome

r * SERVICE AND CUSTOMER CARE
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1. SERVICE AND CUSTOMER CARE. - The success of a company depends primarily on customer demand. The most important factor involved in the gameof business.
Every efforts should be directed to the customer, because he is the true driving force behind all activities of the company.

2. SERVICE AND CUSTOMER CARE. - This is themost important person in our business. It is the most important part of our business and not an outsider to it. A person who brings your needs and satisfy our mission. It is thelifeblood of this business and any other.

3. SERVICE AND CUSTOMER CARE. - What seeks the customer when buying? Reasonably priced Adequate quality for your money A friendly and personalizedattention A good service delivery. Possibility of buying on credit (card or check) A reasonable range of supply

4. SERVICE AND CUSTOMER CARE .-Why lose customers? Because 1% die 3%move because 5% elsewhere because they befriend another 9% for the low prices of the competition 14% for the poor quality of products / services

5. CUSTOMER SERVICE & Know YourCustomer Each entrepreneur must answer questions such as: What better attention to my customers?, How?, With whom will I bring advantages or disadvantages these changes?
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6.Services Act Customer Support Customer Rights Under the provisions of Article 5 of Law 1328, 2009

* • The service value drives customer satisfaction.
• The customer satisfactiondrives customer loyalty.
• The customer loyalty drives profits and reaching new audiences.

Customer Service Attitudes
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* • Positive attitude: excellent performance to thecustomer.
• Negative Attitude: misbehavior to the customer

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* Customer Service Feacture
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• Intangibility
• Variability
• Inseparability
• imperturbability