The Claim Letter

Dear Sir/Madam,
I am writing to express my disappointment with the situation that we have recently found out. Some people who work at my supermarket notice that many employees of your company parked their car at our parking area when they go to work. I tried to pay special attention on this and I noticed that the situation was repeated every morning.
We understand that it is very difficult topark cars in the street since it is a very crowded area but the parking area belongs to our supermarket and it is designed for customers so sometimes there is no place to park any cars and if you use some of the places, there are customers that can not attend to the supermarket.
Due to this situation, we suggest that it would be fair if you can find other place to offer to your employees wherethey can park their cars or another good idea would be for you to pay us a daily amount of money to place your cars at our parking area to cover the customers that we are probably loosing.
I look forward to hearing from you , and I hope his matter will be resolved as soon as possible.

Yours faithfully,
Esteban Perini

b)

Dear Sir/Madam,
I am writing to complaint about the situation thatI have noticed some weeks ago. I was told by my older son that the attention that children received during the break times was not satisfactory, and when I went to take home my younger son who had temperature, I noticed that him and many other students where actually left unattended.
I trust your school because it has a very good reputation in the area and because I know very good teachers peopleworking there, and I suppose that the situation that I am mentioning is just a little mistake, but because of the importance of having healthy children at your school I think that you should really work on this matter.
I suggest that you can employ more people to cover all posts specially referred to the attention of the children and also to... [continua]

Definición:
Una persuasiva cartaenviada por un cliente a un negocio o una agencia para identificar un problema con un producto o servicio. También conocido como una carta de queja.

Normalmente, una carta de reclamación abre y a veces se cierra con una solicitud de ajuste, tales como un pago por daños y perjuicios, reembolso o reemplazo. Una respuesta a una carta de reclamo se llama una carta de ajuste.

Métodos yobservaciones:
•Main elementos de una carta de reclamación
"Su carta de reclamo general debe contener los siguientes cuatro elementos:
(i) una explicación clara de lo que ha ido mal. Dar información completa para la identificación rápida del producto defectuoso o servicio defectuoso. En el caso de un producto, detalles como la fecha exacta de la compra y llegada, el importe pagado, orden número, color,tamaño, número de modelo, marca, etc. son útiles para facilitar una vuelva por el proveedor.
(ii) una declaración de las molestias o la pérdida sufrida a consecuencia del error o defecto.
(iii) un llamamiento al sentido del lector de fair play, la honestidad, la reputación o la orgullo profesional con el fin de lo motivar a que tome las medidas necesarias inmediatamente para rectificar lasituación.
(iv) una declaración de qué ajuste consideraría justa.
Para asegurar una respuesta rápida y satisfactoria una reclamación carta es generalmente escrito al jefe de la unidad o departamento responsable del error".

• "Hacer su reclamo con precisión y tácticamente. Asumir en su carta que se concederá su reclamo y que la otra empresa intentará realizar un ajuste satisfactorio. Evitar amenazas,acusaciones o veladas sugerencias sobre qué hacer si el asunto no es resuelto con prontitud.

"Si es posible, resolver su reclamo a una persona específica en la empresa...."
•Una buena queja es como un Sandwich bien hecho
"Dejar de lado su furia ciega al dependiente ineficaz y hombre de entrega retrasada y aprender a gripe constructivamente. Su petición será más apetecible, dice [psicólogo...