Cambios Dentro De Una Organisacion

Excutive Sumary:

I have selected the organisation inside the NHS (Evesham Community Hospital) in the area of “Dining Room and Kitchen” to make the required assignment report , because I was part of the team who has been bullied for the period of those months, and I take this opportunity to put in practice the knowledge and skill than as a senior management of the organisation need to applyby the creation of strategy change the internal environment whose affecting the external environment to change the company became a well structure organisation, finding the problem and critical reflection on are bellow and the keys factors are include (flexibility, innovation and independent ) are neccesary in this changes.

Introduction

A brief outline are follow: This organisation is agroup of people who work to achieve a goal, thus as a part of our culture, our target is make all of our customers (staff, patients, workers, doctors, nurses, etc.) satisfaction and fuelled the organisation be extent. Culture is the set of values, guiding beliefs and understandings that is shared by members of an organization and is taught to new members. It represents the largely unwritten,feeling part of the organization (R.Daft, J.Murphy, H. Willmott, 2010)
The service we giving are different range of facilities and variety of different kind of food available , providing a perfect service the control of system of our service using the latest technology has been very helpful to check the correct temperatures of food , to give our customers the best quality of food the restaurantis available seven days a week, between 7 am to 7pm, Our menu is also been planing at list one more in advance by innovated every season and specials days as (Christmas, mothers day, haters day, Easter and others) and at least once a month we have meetings where the manager only inform to the team what are the tasks. The managers offices are away from the area of work, so they can see there is aconflicts between the team.

To improve the quality of our services a training service is also available every quarter of month, including certificates in (hazard, food hygiene, etc). In fact the operation system is improved by giving better opportunities to our staff, our values aim to keep customer satisfaction. Emerged change is the operation system input - transformation-output(Dawson,1994)

The environment of our organisation make the organisation growing by giving extra value people, as a Diplomas and certificates (chefs, nutritionist, or NVQ 1,2 are also available to became a manager assistance).are giving to our staff if they decide study in Evesham or Worcester College. This is an example of how good the operation management techniques and tools are applicable tomotivate the staff to became extra value people.

On the other hand is looks like a problem of communication and interpersonal relations has been affected the environment of the organisation. The attitude of people inside the organisation has to be dynamic to make a productive organisation. However there is a group of people who have worked in the dining room area at the least ten years, thisgroup of people are permanent in the area thus the rest of staff (kitchen) have been constantly moving between those two areas (dining room and kitchen). Apparently this time of year makes this group of staff have a power of authority which they adopted. Therefore when any new staff like (my self), have to participate of the group of workers, they don't stay longer than three or four months, thisaction makes the organisation, loose money annualy.

To help to analyse the organisation Schein`s model and Johnson and Scholes culture web it was necessary to identify the organisations problems:

Artifacts: manager hierarchy, symbols (uniform), the NHS has a very good reputation around the world.
Espoused values: they work in groups to achieve a goal, (training, meeting, many policies and...