Conta

VAR Support Enablement Program
SAP Business All-In-One

Active Global Support
March 2009

Key Vocabulary
SAP PartnerEdge is a program for SAP channel partners focused in the small and midsize
enterprise (SME) segment. The channel track (VAR) is a business framework that
recognizes and rewards partners for their expertise and commitment to delivering SAP
solutions to customers in theSME marketplace.
Value Added Reseller (VAR) is a channel partner of SAP.
SAP Solution Manager is a platform that provides the integrated content, tools, and
methodologies that you need to implement, support, operate and monitor your enterprise's
solutions from SAP.
SAP Solution Manager Service Desk is a SAP tool to manage incidents
efficiently across the customer business unit, customer IT,SAP and SAP partners.
Partner Services Adviser (PSA) is your single point of contact for accessing all the
components of this program.
On The Job Enablement is a subset of this program. It is a set of Q&A sessions and
hands-on sessions offered to you exclusively with this program. These enablement sessions
will be coordinated through the PSA.
Go Live Date is date your customer’s SAPinstallation goes into production.
© 2010 SAP AG. All rights reserved. / Page 2

How can I Help Myself ?
You Have a Specific Question Regarding a Certain Topic?
Topic

Link

Remark

Contact your PSA

http://service.sap.com/sap/bc/bsp/spn/smb_var04/smb_var04p02.htm

Only PartnerEdge partner can contact the PSA

Contact PartnerEdge
Download Patches
Early Watch Alertchannelpartner@sap.com
http://service.sap.com/patches
http://service.sap.com/ewa

For feedback, comments, or questions, please contact us.

EarlyWatch Alert reports

http://service.sap.com/Inbox

Help from other experts

http://service.sap.com/request-help

Installation & Upgrade Guides

http://service.sap.com/instguides

License Keys for SAP Business Suite
Maintenance Optimizer
Notes DatabaseOnline Documentation
Order Software Online
Partner Enablement Sessions
Quick Links
SAP Solution Manager L-Maps
SAP Solution Manager
SAP Solution Manager Diagnostics
SAP Solution Manager for VAR Partners

http://service.sap.com/licensekey
http://service.sap.com/solman-mopz
http://service.sap.com/notes
http://help.sap.com
http://service.sap.com/swcenter
https://psd.sap-ag.de/PEC/calendarhttp://service.sap.com/quicklinks
http://service.sap.com/rkt-solman
http://service.sap.com/solutionmanager
http://service.sap.com/diagnostics
https://forums.sdn.sap.com/forum.jspa?forumID=351

Sizing
SSCR Registration

http://service.sap.com/sizing
http://service.sap.com/sscr

Support Snapshothttps://websmp108.sapag.de/~form/sapnet?_SHORTKEY=01100035870000705928&_SCENARIO=011000358 Channel Partner Portal
70000000183&_ADDINC=011000358700001192682007E&

S-user - User Management
S-user / s-number request
System License Key requests
System data

http://service.sap.com/user-admin
http://service.sap.com/request-user
http://service.sap.com/licensekeys
http://service.sap.com/system-data

© 2010 SAP AG. All rights reserved. / Page 3

Note that only S-user ids withvalid authorization to view
EarlyWatch® Alert reports can see these via their inbox.
Guides: Master Guide, Sizing, Installation, Security,
Upgrade

Knowledge Transfer
Information around SAP Solution Manager
Forum
SAP Software Change Registration

Management s-user for SAP Service Marketplace
Request s-user for SAP Service Marketplace
View and maintain system data online

Agenda1.Program objectives
2.Partner Services Advisor
3.Program scope and E-Learning details

© 2010 SAP AG. All rights reserved. / Page 4

Support Enablement & Certification Program
Objectives

Enable SAP Business All-In-One partners to deliver support in the
SME space

Accelerate the ramp up phase of these partners in support tasks




realistic timeline
acceptable financial...