Effective Communication

1. Communication barriers are distractions such as sounds and gestures.
2. Your communication skills influence your professional advancement and personal success.
3. Courteous messages focuson the sender’s point of view and address the sender’s needs.
4. You are safe to assume that most physical gestures have the same interpretation worldwide.
5. Listening is a casual, relaxingactivity that does not require concentration.
6. Written messages do not send signals.
7. Research is one key to effective communication.
8. The two categories of messages are memorandumsand letters.
9. Communication is the exchange of information through speaking, signaling, or writing.
10. Cultural background includes ethnic and geographic influences.
11. Hearing is themental activity that involves processing the sounds you have heard.
12. Comprehension is the process of determining the meaning of a message.
13. Verification is the process of determining thecorrectness of written information.
14. To increase understanding and retention of written messages, you should follow six techniques. One of these techniques is to take notes.
15. CBO iscommunication by observance.
16. Empathy means that you imagine yourself in the receiver’s position.
17. One of the methods of writing concise messages includes eliminating unnecessary words.18. One of the steps that will help you write concrete messages is to avoid opinions of generalizations.
19. One of the six C;s of effective messages is concreteness.
20. Communicationbetween people who have varying backgrounds is known as cross-cultural communication.
21. A technique that helps improve your listening and reading skills is known as concentrating.
22. The firststep in the CBO approach is to compose a draft.
23. The communication process is cyclical.
24. The elements of the communication cycle are the audience, message, word choice, barriers, and...