Effective Business Communication

EFECTIVE BUSINESS COMUNICATION

COMUNICATION ON BUSINESS

* TWO-WAY COMUNICATION
* Video conferencing. Is a remote conferencing activity that enables individuals anywhere in the world to talk with one another through the use of television screens. It is a visual form of two-way communication.
Benefit: being able to see the person you are talking to and being able to watchtheir responses to different situations, including an awareness of their non-verbal as well as their verbal responses.
* Telephone conferencing. Is where a number of people using a common dial code, number and password, can discuss businesses issues together in a group on the telephone. It is a form of two-way communication.
Benefit: quick and easy to organize, accessible and generallycost effective.
* Seminars. Is a presentation of information which leads to discussions, often used for briefing sessions.
Benefit: a face to face methods communication providing an opportunity to gain information and discuss it openly, with an opportunity to ask questions and get answers.
* Team meetings. A gathering of a team on a regular basis in a formal way and receivefeedback. This will be very important to both parts of the communication.
Benefit: an opportunity to maintain regular face ti face or at least verbal contact and keep up to date with the takeover. Can also use video and telephone conferencing if the whole team are not able to meet in the same room.
* Team briefings
* Brain storming / idea generation meetings.

* WHY IT ISIMPORTANT TO USE TWO-WAY COMUNICATION
* To enable an exchange of ideas
* To received feedback on communications
* To motivate employees and other stakeholders to support transaction make for the organisation.
* To determine individual and corporate needs relating to transactions make for the organisation
* To respond to the concerns of stakeholders
*To respond to questions relating to the transaction
* To negosiate, discuss and liaise with key stakeholders

* BENEFITS OF A VIDEO CONFERENCING MEETING OVER MORE TRADITIONAL WAYS OF COMMUNICATION BETWEEN MANAGERS
* Faster decision making
* Savings in travel expenses and time
* Meetings in real time
* Able to display charts, etc, during the meeting* Managers can meet more frequently
* Critical meetings can be set up in less time

* FACTORS CONSIDER TO SELECT THE MOST APPROPIATE FORM ON INTERNAL COMMUNICATION.
* Necessary for a business to operate successfully at all levels
* Need to consider individuals within the organisation (directors, supervisors, administrative…) and consider appropriate methods.* Need to consider the immediacy and the importance of the communication
* Need to consider the level of feedback required (one-way or two-way com.)
* Need to consider methods of recording the communications (copies..)
* Need to consider timings and costs involved
* Need to consider use of electronic methods

* FACTORS CONSIDER TO SELECT THE MOSTAPPROPIATE FORM ON EXTERNAL COMMUNICATION.
* Need to consider the reputation of the organisation externally
* Need to consider the formality of the communication
* Need consider the level of feedback required (one-way or two-way com.)
* Need to consider the skills required by communicators with external customers
* Need to consider the different needs of thecustormers
* Need to consider cost involved
* Need to consider the accessibility of the customer to the communication


* WHY CHOOSING THE APPROPRIATE COMMUNICATION METHOD IS SO IMPORTANT FOR BUSINESS
* Appreciate that an organisation that relies only on one-way communication methods is likely to experience business complications, ei a top-down manager will not...