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Waiter Tips…




* Get drinks on the table immediately. Ensure that patrons have at least water while waiting for their menu or for you to take their order. If you notice the bus boy has notdelivered a beverage to your table, take it upon yourself to perform his task.


* Respond to the mood of the table. Adapt your demeanor to the demographic of the table. Keep your servicepointed, matter-of-fact and professional for a table of professional businesswomen and have a friendly, warm attitude for a table consisting of a family with young children. If you work in a touristarea, ask where diners are from and provide recommendations on attractions and surroundings. Inject personal touches by explaining the places you enjoy visiting as a local. That makes the customer feelas though they are getting valuable insider information.


* Appeal to children when possible by providing crayons to toddlers and crackers to infants. Do this without the request of the parentas a way of showing responsiveness. Add playful touches to meals and drinks, such as putting a maraschino cherry in a soda. Unless the parent orders for his child, treat kids as a valued customerby kneeling to her eye level and directly asking what she would like to eat.


* Memorize suggestions for alternative diets. Have a list of meals that are gluten-free, vegetarian, vegan, lowfat, low carb and low sugar. Endorse these meals as being just as delicious, if not more so, than standard meals on the menu: People with such dietary needs often come back to establishments wherethey feel their diet is respected.





* Unless explicitly stated in the menu, never respond, "We can't do that" with respect to a customer modifying a meal. Ask the chef whether she canaccommodate special orders before denying the customer what he wants. If you know the management team has a policy against modifying orders, apologize and explain why the request cannot be accommodated.