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Maintenance and Service Guide
Compaq Evo Notebook N1020v Series Compaq Evo Notebook N1000v Series Compaq Presario 1500 Series Mobile PC
Document Part Number: 279372-002

November 2002

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts,troubleshooting computer problems, and performing computer disassembly procedures.

© 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, andSpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warrantiesfor Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Second Edition November 2002 First Edition July 2002 Document Part Number: 279372-002

Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27 1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–29 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30 1.5 Computer External Components . . . . . . . . . . . . . . . 1–31 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . .. . 1–41

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–52.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

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3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18 3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–223.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . .. . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–1 4–2 4–2 4–2 4–3 4–4 4–4 4–5 4–6

5 Removal...