Hoeleria En Ingles Sheck In

Check out
Clerk: Good afternoon, how may I help you?
Customer: Yes, I’d like to check out.
Clerk: Can I have your room number and name, please?
Customer: My room number is 305, and my name is Smith.
Clerk: Wait a moment, please. Here is your bill. Please check it to see if the amount is
correct.
Customer: The total cost is 330. What is the extra 20 dollars for?
Clerk: That’s for theinternational phone call you made in the room.
Customer: Can I pay with credit card?
Clerk: Of course you sure. May I have your passport, please?
Customer: Here you are.
Clerk: Here is your receipt. Thank you, have a nice day.
Customer: Thank you, you too. Good-bye.

Check in
Clerk: Welcome to Taiping Hotel. May I help you?
Customer: Yes, I’d like to check in, please.
Clerk: Did you make areservation?
Customer: Yes, I did. My name is Smith.
Clerk: Yes, Mr. and Mrs. Smith. A double room for 3 nights, is that correct?
Customer: That is right. How much is the total charge?
Clerk: $300. Could I have your signature here?
Customer: Sure.
Clerk: Ok, here are your room keys and breakfast coupons. Have a nice day.
Customer: Thanks, you too

A: Hi, my name is Suzuki and I have areservation for tonight.
B: Let me check. OK, yes. A twin room for one night.
A: That’s right.
B: You are in room 408. How would you like to pay for the room?
A: Do you take American Express Travelers Checks?
B: Certainly, are they in American funds?
A: No, in Canadian. Is that OK?
B: Yes, no problem. With the exchange, that comes to 83.76 dollars Canadian.
A: Do I pay now or when I check out.B: In advance, please.
Copyright Inter Ed Consultants 2003
A: Here you go.
B: The elevator is just around the corner. Do you need any help with your bags?
A: No thanks. I can manage myself.
B: Is there anything else we can do to help you enjoy your stay?
A: Can you give me a wake-up call at 7:00?
B: We don’t do that from here. You can use the clock radio in the room, or you can
programthe telephone in your room to ring at 7:00.
A: Oh, yes. I have a meeting downtown tomorrow. Does this hotel have a shuttle bus?
B: No, I’m afraid we don’t, but we will be happy to call a taxi for you if you provide us
with the details.
A: No, that won’t be necessary. I can call from my room.
B: There are no charges for local calls.

You: |    | — ... |
Receptionist: |    | — What´s yourroom number, please? |
You: |    | — ... |
Receptionist: |    | — Mr. Ryefield? |
You: |    | — ... |
Receptionist: |    | — One moment, please. (...) There you go. That´s 288 dollars, please. |
You: |    | — ... |
Receptionist: |    | — What kind is it? |
You: |    | — ... |
Receptionist: |    | — Certainly. |
You: |    | — ... |
Receptionist: |    | —Thank you. I´ll just take an impression of your card. (...) Would you like to sign here, please? Thank you. |
You: |    | — ... |
Receptionist: |    | — Certainly, sir. Bellhop! Please take the baggage to the entrance, and get a taxi for this gentleman. |
 
Role-Play Exercise 2 
Do you have any vacancies for tonight?

Receptionist: |    | — Hello. Sunbelt Hotel. May I help you? |You: |    | — ... |
Receptionist: |    | — What kind of room would you like? Single or double? |
You: |    | — ... |
Receptionist: |    | — Hold on a moment, please. ... Yes, we do. |
You: |    | — ... |
Receptionist: |    | — Would you like a room with a bathtub or shower? |
You: |    | — ... |
Receptionist: |    | — The rate is $57.00 plus tax. |
You: |    | — ...|
Receptionist: |    | — Could you give me your name, please, sir? |
You: |    | — ... |
Receptionist: |    | — Would you like smoking or non-smoking? |
You: |    | — ... |
 
Role-Play Exercise 3 
I have a room booked with you.

Receptionist: |    | — Good morning, sir. May I help you? |
You: |    | — ... |
Receptionist: |    | — Have you made a reservation? |...