My name is ______.
This is _______ (here).
Si preguntamos por alguien...
Could I speak to _____, please?
Could you put me through to _______, please?
Could I have extension123, please?
I'd like to speak to ________ , please.
Explicamos el motivo de la llamada...
I'm calling to ask about...
I'm phoning to tell you about...
Si queremos dejar un mensaje...
Could yougive ____ a message?
Could you ask ___ to call me when he gets back?
Agradecemos la atención...
Thanks you very much for your help.
Thanks for the information.
Cierre de la llamada...
hang up: colgar
cut off: cortar
hold on: esperar
pick up: descolgar
call-ring back: volver a llamar
put trough: pasar la llamada
directory: guía telefónica
collect call: cobrorevertido
switchboard operator: telefonista
directory enquirie: información telefónica
dialing: sonido telefónico
bad line: mala señal
Answering the phone * Good morning/afternoon/evening, YorkEnterprises, Elizabeth Jones speaking. * Who's calling, please? Introducing yourself * This is Paul Smith speaking. * Hello, this is Paul Smith from Speak International. Asking for someone *Could I speak to John Martin, please? * I'd like to speak to John Martin, please. * Could you put me through to John Martin, please? * Could I speak to someone who … Explaining * I'm afraid MrMartin isn't in at the moment. * I'm sorry, he's in a meeting at the moment. * I'm afraid he's on another line at the moment. Putting someone on hold * Just a moment, please. * Could youhold the line, please? * Hold the line, please. | Problems * I'm sorry, I don't understand. Could you repeat that, please? * I'm sorry, I can't hear you very well. Could you speak up a little,please? * I'm afraid you've got the wrong number. * I've tried to get through several times but it's always engaged. * Could you spell that, please? Putting someone through * One moment,...