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U.S. Department of Transportation

Air Travel Consumer Report
A Product Of The

OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS
Aviation Consumer Protection Division
Issued: April 2012
Flight Delays
1

February 2012 12 Months Ending February 2012
1

Mishandled Baggage Oversales
1

February 2012 4th Quarter 2011 January – December 2011
2

Consumer Complaints (Includes Disabilityand Discrimination Complaints) Customer Service Reports to 3 the Dept. of Homeland Security Airline Animal Incident Reports
1 2
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February 2012

February 2012 February 2012

Data collected by the Bureau of Transportation Statistics. Website: http://www.bts.gov/ Data compiled by the Aviation Consumer Protection Division. Website: http://airconsumer.ost.dot.gov/ 3 Data provided by theDepartment of Homeland Security, Transportation Security Administration 4 Data collected by the Aviation Consumer Protection Division

TABLE OF CONTENTS
Section Page Introduction . Flight Delays Explanation . Table 1 Overall Percentage of Reported Flight Operations Arriving On Time, by Carrier Table 1A . Overall Percentage of Reported Flight Operations Arriving On Time and Carrier Rank, by Month,Quarter, and Data Base to Date Table 2 Number of Reported Flight Arrivals and Percentage Arriving On Time, by Carrier and Airport Table 3 Percentage of All Carriers' Reported Flight Operations Arriving On Time, by Airport and Time of Day Table 4 Percentage of All Carriers' Reported Flight Operations Departing On Time, by Airport and Time of Day Table 5 List of Regularly Scheduled Flights with Morethan 50% Delayed Arrivals of More Than 30 Minutes Table 6 Number and Percentage of Regularly Scheduled Flights Arriving Late 70% of the Time or More Table 7 On-Time Arrival and Departure Percentage, by Airport Table 8 Overall Number and Percentage of Flight Cancellations, by Carrier Table 8A Number and Percentage of Regularly Scheduled Flights Canceled 5% or More of the Time, By Carrier. Table 9Flight Causation Data, By Airline and Category Table 10 Flight Causation Data, Graphic Representation 2 3 4 Section Page Flight Delays (continued) Table 11 . List of Regularly Scheduled Flights with Tarmac Delays Over 3 Hours, By Carrier Table 11A . List of Regularly Scheduled International Flights with Tarmac Delays Over 4 Hours, By Carrier Table 12 Number and Percentage of Regularly ScheduledFlights With Tarmac Delays of 2 Hours or More, By Carrier Footnotes Appendix Mishandled Baggage Explanation Ranking—February 2012 Oversales Explanation Ranking—4th Quarter 2011 Ranking—January-December 2011 Consumer Complaints Explanation Complaint Tables 1-5 (February) Summary, Complaint Categories, U.S. Airlines, Incident Date, and Companies Other Than U.S. Airlines Ranking, Table 6 (February)Complaint Categories Customer Service Reports to the Department of Homeland Security (February) ....................... Airline Reports to DOT of Incidents Involving the Loss, Injury, or Death of Animals During Air Transportation (February) ...................................

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INTRODUCTION

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints,Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled...
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