Lic. proceso gerenciales

Prof. Licda. Anais Valerio

1. – Make a 15 lines summary of the following article.
2. – Search for verbs, adverbs, nouns, adjectives 30 total.OPERATIONAL TRANSPARENCY


There are two key reasons why companies must closely monitor their value creating business processes; first, companies need more actionableinsight and visibility on the critical few operating metrics that underlie value creation. Next, stricter global accounting and corporate governance requirements have placed increased pressure on publiclytraded corporations to have greater transparency and accuracy in both financial reporting and managerial control.

While the evolution of Business Process Management Systems (BPMS) offers thepromise of delivering operational transparency at the organizational level; generally, it has yet to realize its full potential. Gartner has defined a BPMS as “an integrated collection of softwaretechnologies that enables the control and management of business processes,” and a BPMS typically marries BPM software with analytics or Business Intelligence (BI) capability as well as document managementfeatures and collaboration tools such as portals and forums.

There have been a few successful attempts deploying BPMS to install operational transparency. There have been more than a few utterfailures. Most attempts fall somewhere in between. There are at least five critical mistakes which explain why the deployment of BPMS has failed to realize its full potential in delivering operationaltransparency at the organizational level.

Mistake # 1: Lack of a systemic Perspective. The effective application of BPMS for operational transparency requires a systemic view of the end-to-end businessprocesses that crate value for both customers and the organization. Far too often, BPMS is applied to address specific points of pain in a specific part of operations frequently in a way that is of...
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