Key Words and Concepts
Accounting director — The person in charge of accounting and money related topics.
Average daily rate (ADR) — One of the key operatingratios that indicate the level of a hotel's performance. The ADR is calculated by dividing the amount of dollar sales by the number of rooms sold.
Catastrophe plans — Plans to maximize guest andproperty safety in the event of a disaster.
CBX or PBX — The telecommunications department.
Central reservation system — Allows guests to call one phone number and reserve a room at any of the specificchain's properties.
City ledger — A client whose company has established credit with a certain hotel. Charges are posted to the city ledger and accounts are sent once or twice monthly.
Concierge — Auniformed employee in the hotel who has a separate desk in the lobby or on special concierge floors and answers questions, solves problems, and performs the services of a private secretary for thehotel's guests.
Confirmed reservations — A reservation made by a guest, which is confirmed by the hotel for those dates they plan on staying.
Daily report — A report prepared each day to provideessential performance information for a particular property to its management.
Desk clerk — An employee who works at the front desk to register guests; supplies rates, information, and guest reports.Employee Right to Know — U.S. Senate Bill 198, information about chemicals must be made available to all employees.
Engineering director — Head of the engineering and maintenance department andsupervisor of its employees; may also maintain the hotel blueprints.
Executive committee — A committee of hotel executives from each of the major departments within the hotel.
Food and beverage director —Person responsible for the successful operation of all restaurant and kitchen duties, including, guest satisfaction and profitability.
Front office manager — Person who manages the front office...