Management key terms

MANAGING

Practices aimed at discovering and harnessing an organization´s intellectual resources.
Knowledge Management

The introduction of new goods and services.
Innovation

The excellenceof your product (goods and services).
Quality

The speed and dependability with which an organization delivers what customers want.
Service

The management function of systematically makingdecisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
Planning

The monetary amount associated with how well a job, task, good, orservice meets users´needs.
Value

The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.
Organizing

Themanagement function that involves the manager´s efforts to stimulate high performance by employees.
Leading

The management function of monitoring performance and making needed changes.
ControllingThe process of working with people and resources to accomplish organizational goals.
Management

Senior executives responsible for the overall management and effectiveness of the organization.Top-Level-Managers

Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.
Middle-Level-Managers

Lower-Level managers who supervise theoperational activities of the organization.
Frontline Managers

The skills of understanding yourself, managing yourself, and dealing yourself effectively with others.
Emotional Intelligence

Goodwillstemming from your social relationships.
Social Capital

THE EXTERNAL ENVIRONMENT AND ORGANIZATIONAL CULTURE

All relevant forces outside a firm´s boundaries, such as competitors, customers, thegovernment, and the economy
External Environment

Goods and Services organizations take in and use to create products or services.
Inputs

The products and services organizations create....