Manual

DEALERSHIP FACILITIES GUIDE

INTRODUCTION

Service operations have become more important in the automobile business recently. Customers, as you doubtless know, tend to be very sensitive about service in general. If they are in any way dissatisfied with the charge or quality of the service you provide, they will take their maintenance problem elsewhere. They are well aware that servicecharges in a dealership are higher than they are at independent car interior garages, battery shop etc. At the same time, however, they know that dealer’s service shop has highly skilled people and a wide variety of sophisticated equipment for the maintenance and repair of vehicles. Therefore, the best way for you to stand up to your competition is to make maximum use of your people andequipment so as to provide high quality service to your customers. For the service shop to be successful, first of all, the service facilities should be able to sufficiently satisfy various customer needs. This will ultimately promote not only future sales of service parts but also the sales of vehicles. This book gives you guidelines and recommendation from the above standpoint, for allservice facilities from planning to maintenance and remodeling. These minimum requirements are presented in order to maintain a high service level, give satisfaction to SSANGYONG customers and to promote SSANGYONG vehicle sales. We sincerely hope that each dealership will make use of this guide in directing its operation toward a prosperous future.

SSANGYONG MOTOR CO., LTD.
PYUNGTAEK, KOREACONTENTS
PAGE CHAPTER A PLANNING CONCEPT FOR DEALERSHIP
1 MARKET SURVEY AND ANALYSIS ....................................................................... A-1 2 ESTABLISH DEALERSHIP PLAN ........................................................................... A-2 3 SELECTING THE SITE LOCATION ........................................................................ A-3

CHAPTERB FACILITIES
1 2 3 4 5 6 BASIC CONCEPT OF SHOP LAYOUT ................................................................... B-1 TYPICAL DEALERSHIP LAYOUT ........................................................................... B-7 DECIDE SCALE OF SERVICE WORKSHOP ....................................................... B-15 ARRANGEMENT OF WORKSHOP....................................................................... B-28 ARRANGEMENT OF SERVICE FRONT ............................................................... B-46 ARRANGEMENT OF OTHER FACILITIES ........................................................... B-57

CHAPTER C TOOLS AND EQUIPMENT
1 2 3 4 SERVICE EQUIPMENT AND TOOLS .................................................................... C-1 TECHNICIAN’S HANDTOOLS .......................................................................... C-18 SSANGYONG SPECIAL SERVICE TOOLS ......................................................... C-19 STORAGE AND MAINTENANCE ......................................................................... C-20

CHAPTER D PARTS WAREHOUSE
1 2 3 4 5 FUNCTIONS............................................................................................................ D-1 LOCATION ............................................................................................................... D-1 LAYOUT DESIGN ................................................................................................... D-3 PARTS BINS........................................................................................................... D-9 PARTS HANDLING EQUIPMENT ........................................................................ D-11

CHAPTER E CORPORATE IDENTIFICATION ................................................................. E-1 CHAPTER F REMODELING
1 REARRANGEMENT ................................................................................................. F-1 2 EXPANSION...