Preguntas De A+

Preguntas

Comunicacion y profesionalismo:

Question 1: A user hands you her laptop in the hopes that you can repair it. What should you do first before making any changes?
Response: Back up the important data.
Correct answer: Back up the important data.
Score: 1 out of 1 

 Question 2: You are handling a servicve call in the field. When should you close this call?
Response: When thecustomer is satisfied.
Correct answer: When the customer is satisfied.
Score: 1 out of 1 

 Question 3: When providing phone support, a user suddenly asks for your name. What should you do?
Response: Give your first name.
Correct answer: Give your first name.
Score: 1 out of 1 

 Question 4: How will speaking with a lot of jargon make a technician sound?
Response: Insecure
Correct answer:Insecure
Score: 1 out of 1 

 Question 5: While you are working at a customer site, a friend calls you on your cell phone. What should you do?
Response: Ignore the call for now.
Correct answer: Ignore the call for now.
Score: 1 out of 1 

 Question 6: Which of the following are good ideas when dealing with customers? Select TWO.
Response: Speak clearly.
Response: Explain to them whatthey did wrong.
Correct answer: Speak clearly. (50%), Avoid distractions. (50%)
Score: 0.5 out of 1 

 Question 7: A customer experiences a server crash. When you arrive, the manager is upset about this problem. What do you need to remember in this scenario?
Response: Stay calm and do the job as efficiently as possible.
Correct answer: Stay calm and do the job as efficiently as possible.Score: 1 out of 1 

Safety
 Question 1: If a power supply fails, what should you do?
Response: Replace it.
Correct answer: Replace it.
Score: 1 out of 1 

 Question 2: Which of the following are ways to avoid ESD? Select THREE.
Response: Use an antistatic wrist strap.
Response: Use an antistatic mat.
Response: Touch the chassis of the computer.
Correct answer: Use an antistatic wriststrap. (33%), Use an antistatic mat. (33%), Touch the chassis of the computer. (34%)
Score: 1 out of 1 

 Question 3: What is the recommended use policy on magnetic-tipped screwdrivers inside computers?
Response: Do not use them.
Correct answer: Do not use them.
Score: 1 out of 1 

 Question 4: A computer is experiencing random reboots and phantom problems that disappear after reboot. Whatshould you do?
Response: Open the cover, clean the inside of the computer, and reseat all cards and chips.
Correct answer: Open the cover, clean the inside of the computer, and reseat all cards and chips.
Score: 1 out of 1 

 Question 5: The electrical contacts on your video card are starting to become dirty. Which of the following should you use to clean those contacts?
Response: Isopropylalcohol
Correct answer: Isopropyl alcohol
Score: 1 out of 1 

 Question 6: Which of the following is used to properly discharge voltage from an unplugged computer monitor?
Response: High-voltage probe
Correct answer: High-voltage probe
Score: 1 out of 1 

 Question 7: Which of the following must contain information about a chemical solvent's emergency cleanup procedures?
Response: MSDSCorrect answer: MSDS
Score: 1 out of 1 

 Question 8: What document can aid you in the event of a chemical spill?
Response: MSDS
Correct answer: MSDS
Score: 1 out of 1 

 Question 9: Which class of fire extinguisher is recommended for use in a wood and paper fire?
Response: B
Correct answer: A
Score: 0 out of 1 

 Question 10: Which of the following computer components can retain a lethalelectrical charge even after the device in unplugged? Select TWO.
Response: Monitor
Response: Power Supply
Correct answer: Monitor (50%), Power Supply (50%)
Score: 1 out of 1 

Security

 Question 1: What key combination helps to secure the logon process?
Response: Ctrl+Alt+Del
Correct answer: Ctrl+Alt+Del
Score: 1 out of 1 

 Question 2: Which of these is a security component of...