Programacion

Genesys Voice Platform 8.1

Deployment Guide

The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc.
Copyright © 2008-2009 Genesys Telecommunications Laboratories, Inc. All rights reserved.

About Genesys
Genesys Telecommunications Laboratories, Inc., asubsidiary of Alcatel-Lucent, is 100% focused on software for contact centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations, and telecommunications service providers across 80 countries, directing more than 100 million customerinteractions every day. Sophisticated routing and reporting across voice, e-mail, and Web channels ensure that customers are quickly connected to the best available resource—the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information. Each product has itsown documentation for online viewing at the Genesys Technical Support website or on the Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales representative.

Notice
Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys TelecommunicationsLaboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this document may be incorporated in future versions.

Your Responsibility for Your System’s Security
You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read alldocuments provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products.

Trademarks
Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other trademarks and trade names referred to in this document are the property of other companies.The Crystal monospace font is used by permission of Software Renovation Corporation, www.SoftwareRenovation.com.

Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.

Technical Support from Genesys
If you have purchased support directly from Genesys, please contact Genesys Technical Support at thefollowing regional numbers: Region North and Latin America Europe, Middle East, and Africa Asia Pacific India Japan Telephone +888-369-5555 (toll-free) +506-674-6767 +44-(0)-1276-45-7002 +61-7-3368-6868 1-800-407-436379 (toll-free) +91-(022)-3918-0537 +81-3-6361-8950 E-Mail

support@genesyslab.com support@genesyslab.co.uk support@genesyslab.com.au support@genesyslab.com.au support@genesyslab.co.jpPrior to contacting technical support, please refer to the Genesys Technical Support Guide for complete contact information and procedures.

Ordering and Licensing Information
Complete information on ordering and licensing Genesys products can be found in the Genesys Licensing Guide.

Released by
Genesys Telecommunications Laboratories, Inc. www.genesyslab.com Document Version:81gvp_dep_02-2009_v8.1.001.00

Table of Contents
List of Procedures ................................................................................... 7

Preface

................................................................................................................... 9 Intended Audience................................................................................... 10 Chapter...