Santana

Briefing Buenos Aires APT ISL 21
* Welcome everybody on behalf of APT
* Safety is like any other big city:Please leave your valuables in the safe together with yourpassport.Take a copy with you!(Tomorrow will be walking in busy aereas,but it applies for all further destinations).
* Water: Drink bottled water to be on the safe side.
* Hands out:*Health form in envelop
*FOC Dining/Touring sheet
* AsK them to write down on the envelop if they have any food allergies and or celebrations while on tour.
* Explain FOCDINING system,tell them that in Buenos Aires ,they need to know our options for FOC diner in advance,so I’ll collect the forms for FOC dinner/touring next morning.
* Tell them toread allways itinerary (we’ll be allways going through it the day before and let you know if there are changes
* Breakfasts allways included,but not the xtras or incidentals in thehotels(room service,phone calls,drinks frigobar etc…).
* Explain included tips: Hotel Porters,restaurants (included meals),drivers,local guides tour conductor.
* Advise to wearnametags when in group activities and on tour (it helps to get to know each other,but it also permits hotels and other people to recognize you as part of the tour for includedfeatures.Don’t wear them when alone in the cities).
* Short introduction to next day tour in Buenos Aires:
* Departure allways from lobby(meeting point),places we’llvisit,approximate return time hotel,optional to stay in Recoleta for lunch(on own),departure to Cabaña las Lilas(nice dressed).
* Tell them your room number!!
* Remember to talk to pax who’sflight wasn’t booked.Ask apologies on behalf of APT and tell them what actions were taken:room upgrade to Junior Suite!
* On arrival to BUE,ASK FRONT DESK 2 ROOMING LISTS.