Señor

How do you measure and grow your human capital?

Financial statements do a poor job of measuring the true value of a company. A great deal of your company value is tied up in your human capital –the hearts and minds of your people.

The Gallup Q 12

Extensive research by Gallup has discovered 12 statements that are be the most powerful predictors of employee engagement.

The teams withhighest engagement scores had:

increased sales growth
increased productivity
increased customer satisfaction
fewer accidents
lower staff turnover
less staffabsenteeism

Each question is rated on a scale of 1 - 5

(1= strongly disagree, 2 = disagree, 3 = neutral / no opinion, 4 = agree, 5 = strongly agree)

I know what is expected of me at work.
Ihave the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best every day.
In the last seven days, I have received recognition or praise fordoing good work.
My supervisor, or someone at work, seems to care about me as a person.
There is someone at work who encourages my development.
At work, my opinions seem to count.The mission/purpose of the company makes me feel my job is important.
My co-workers are committed to doing quality work.
I have a best friend at work.
In the last six months, someone atwork has talked to me about my progress.
In the last year, I have had opportunities at work to learn and grow.

Research shows, it is the employee’s immediate manager who is the critical playerin building an engaged, productive workplace – not pay, benefits, conditions, or even charismatic leadership

The best thing the business leader can do create a great company is to hold each linemanager accountable for what their employees say to each of these 12 statements.



The Difference between Leaders and Managers

The difference between managers and leaders is more profound...