Sgf software

Front cover

Continuous Business Process Management with HOLOSOFX BPM Suite and IBM MQSeries Workflow
Introduces cutting-edge process management tools Learn how process changes will affect your organization Meet requirements for ongoing process management

Eugene Deborin Jasmine Basrai Tony Benedetti Roger Halchin Tamer Mahfouz Nimal Perera Baswa Shaker Shamshabad Robert Spory Romil Turakhiaibm.com/redbooks

International Technical Support Organization Continuous Business Process Management with HOLOSOFX BPM Suite and IBM MQSeries Workflow May 2002

SG24-6590-00

Take Note! Before using this information and the product it supports, be sure to read the general information in “Notices” on page xiii.

First Edition (May 2002) This edition applies to Version 3, Release 3.2of MQSeries Workflow, Program Number 5697-FM3 and Version 4, Release 1 of HOLOSOFX BPM Suite products for use with the Windows 2000 operating system. Comments may be addressed to: IBM Corporation, International Technical Support Organization Dept. HZ8 Building 662 P.O. Box 12195 Research Triangle Park, NC 27709-2195 When you send information to IBM, you grant IBM a non-exclusive right to use ordistribute the information in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2002. All rights reserved. Note to U.S Government Users – Documentation related to restricted rights – Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Notices . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv The team that wrote this redbook . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . xv Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Comments welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Part 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 1 Chapter 1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.1 Continuous Business Process Management. . . . . . . . . . . . . . . . . . . . . . . . 4 1.2 BPM Suite architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.3 HOLOSOFX company overview . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . 7 1.4 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.4.1 BPM Suite V4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.4.2 BPM Suite V4.2 new features overview . . . . . . . . . . . . . . . . . . . . . . 14 1.4.3 MQSeries Workflow . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . 16 1.5 Case study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 1.5.1 Company background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 1.5.2 Current environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 1.5.3 Process overview . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 1.5.4 Interview notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 1.5.5 Business rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 1.5.6 Goals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 1.5.7...