Tecnologias.

Global Business Rules June 2011

Claim Status
WARRANTY INFORMATION

1
5
7
8
10
11
13
39
40
41
42
43
44

If out of warranty and no proof of purchase exists
If any mandatory field is missing or incorrect
If the Entitled Date is greater then (Manuf. Date + Warranty Months + POP Max Period)
If phone is flagged as Scrapped and Repair Date is greater than or equal to the ScrappedDate
If Accessory and serial Number is required and serial number is missing
If IMEI or ESN not found on DIS and no POP
If swap and the IMEI/ESN out is not entered
If the claim is a Product type 'P' and it‟s a 'Swap Handling' and the SSN OUT is not found in neither WCMS nor HPDD
If the claim is a Product type 'P' and it‟s a 'Swap Handling' and the SSN OUT is flagged as Scrapped
If the claimis a Product type 'P' and the SSN is flagged as Recalled
If the phone is out of warranty due to B-Stock
If SSN IN is different from SSN OUT and Swap Handling Action Code is NOT used
If a Claim has more than one 'SWAP' Line Items

INVALID
INVALID
REVIEW
REJECTED
INVALID
REJECTED
INVALID
REVIEW
REJECTED
REJECTED
REJECTED
INVALID
INVALID

15
16
17
18
19
21
23
30
31
48
3233
35
36
37
38
50
62

SERVICE PERFORMED
If any mandatory repair information is missing or incorrect
If any date is in the future or out of sequence
if any parts listed are not appropriate to the action code
If action code is entered which does not require a part replacement or reused part, and a part is specified
If a quantity is entered which does not agree with what is specified inthe BOM
if the service location is not authorized to repair part
Same part number on two rows in a claim
If the material has a Service Level of SL0
If the claim is an escalated claim and the the Compensation level of the Escalated Claim is greater than or equal to the Compensation level of the final claim of the return. (Only if the
If an Escalated claim is closed (in the final claim) withan Action Code (and part) service level that the original escalated claim‟s company was entitled to perform. (If the company
If the Material is not found in the Material Price table
If POP Data exists, but the Entitled Date is greater than (POP Date + POP Warranty Months)
If the Labor Compensation is not found for the GSP Id/Country/Model/Hierarchy
If the Service Provider is a Local WarrantyRestricted company, and the product is not sold within the Local Warranty Group of the Service Provider's associated countries.
If POP Data exists, but it is different than a previously submitted claim (same SSN_IN) entered POP date (dates only compared, not times)
If Claim exceeds the Max Claim Age which is set on the GSP Profile. That is if the difference between the Date Submitted and DateRepair Completed exceeds the limit allowed for
If the company is not authorized to use the Scrap action code
If a non-zero part quantity is specified for an action code that does not require a part

INVALID
INVALID
INVALID
INVALID
INVALID
INVALID
INVALID
REJECTED
REJECT
REJECT
REVIEW
REJECTED
REVIEW
REVIEW
NO STATUS
REVIEW
INVALID
INVALID

CLAIM COMPENSATION
25 If the totalcompensation is greater then the amount identified in Profile Services
SUBMIT
51 If a different claim has been previously submitted FOR THE SAME Model/Serial by the same Service Center within X days before the Claim Submit Date - REVIEW rule
52 If a different claim has been previously submitted FOR THE SAME Model/Serial by the same Service Center within X days before the Claim Submit Date - REJECTrule
If a previous claim (Non-Warranty claims excluded) for this Serial Number has an action code of 25 (Returned Unrepaired). This rule is bypassed for any RC location sites (Profile
Services setting). For any non-RC site, only claims (with the same ssn-in) repaired after the last claim repaired (determined by comparing the Repair dates) by an RC-Location site
47 (same ssn-in) will be...