Temario

Course 50331D:
Windows 7, Enterprise Desktop Support Technician
About this Course
This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.
Audience Profile
This course is intended for Windows 7 desktopsupport technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
At Course Completion
After completing this course, students will be able to:

Identify and Resolve Desktop Application Issues
Identify the Cause of and Resolve Networking Issues
Manage andMaintain Systems That Run Windows 7
Support Mobile Users
Identify the Cause of and Resolve Security Issues
Course OutlineModule 1: Identify and Resolve New Software Installation Issues
This module explains how to fix problems that occur during the installation of new software.
Lessons

Overview
Planning New Software Deployment
Multilingual Deployment
Using GroupPolicy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues
Review

Lab : Identify and Resolve New Software Installation Issues

Create a Repair Disk and Installation Partitions
Install and Configure Windows 7
InstallPrograms and test Applocker
Configure Compatibility Settings

After completing this module, students will be able to:

Understand the different installation options for Windows 7
Understand the different installation options for Windows 7 applications
Resolve Windows 7 installation problems
Prevent users from running unapproved applications

Module 2: Resolve SoftwareConfiguration Issues
This module explains how to fix application install problems caused by older programs or new features and options.
Lessons

Overview
Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps RecorderResolve Software Configuration Issues
Review

Lab : Resolve Software Configuration Issues

Install the Windows Automated Installation Kit
Create a Windows PE bootable image
Create a VHD disk
Install Windows 7 on a VHD
Boot Windows 7 from a VHD
Use the Problem Steps Recorder

After completing this module, students will be able to:

Create aWindows 7 VHD disk
Configure operating system features
Understand the impact of Driver Updates
Fix software configuration problems
Use the Problem Steps Recorder tool

Module 3: Resolve Software Failure
This module explains how to fix problems with applications that have problems after being installed.
Lessons

Overview
Event Viewer
Event ForwardingApplication Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure
Review

Lab : Resolve Software Failure

Install applications written for older versions of Windows
Use the Program Compatibility Tool to configure settings for older applications
UsePowerShell scripts to configure Network Adapters
Use the Troubleshooter to enable the network adapter
Install Windows 7 SDK
Create a Troubleshooting Pack with the SDK
Configure Event Forwarding
Use System Restore

After completing this module, students will be able to:

Configure Event Forwarding
Use System Restore to fix desktop problems.
Create a Windows 7...