Una Nota Sobre Calidad

Introduction

A note on quality exposes us changes in the quality approach in the eighties of U.S. companies into new interest in quality; this thesis shows how relate to the eight quality principles defined in ISO 9000:2000 - Quality Management Systems, with these different approaches of the three leading "Quality Gurus", analyzing each principle and relating it to the focus of each guru.Quality management principles

The eight principles of quality management are the basis of the rules of quality management systems of ISO 9000 series of standards are benchmarks for executives and managers guide their organizations towards improved performance, are derived from the collective experience and knowledge of experts from around the world participating in the Technical Committee"Quality management and quality assurance", which are:

* Principle 1: Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations

* Principle 2: Leadership.

Leaders establish unity of purpose and direction of organizations. They should create and maintainthe internal environment in which people can become fully involved in achieving the organization's objectives

* Principle 3: Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the benefit of the organization.

* Principle 4: Process approach

A desired result is achieved more efficientlywhen activities and related resources are managed as a process

* Principle 5: System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the efficiency of an organization in achieving its objectives

* Principle 6: Continual Improvement.

The continuous improvement of an organization's overall performance should be apermanent object of this

* Principle 7: Factual approach to decision making.

Effective decisions are roasted in the analysis of data and information

* Principle 8: Mutually beneficial supplier relationship

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value

W. Edwards Deming

Being an Americanstatistician, college professor, author of texts, consultant and broadcaster of total quality concept, its name is associated with the growth and development of Japan after World War II, in the summary of his 14 points as hoped customers his book he said, could "Out of Crisis" by statistical control of processes.

There is much to relate the Deming approach to the principles of quality, startingwith the "Customer Focus", Deming we mentioned that managers had to stop worrying about the day to worry about the existence of a morning, should be directed to the continuous improvement for customer satisfaction, which is the main objective to be fulfilled, which also speaks of "continuous improvement", the same way we talk to be put aside numerical goals and quotas to implement continuousimprovement in processes, encompassing the principle of "Process Approach", turn over management responsibility for solving quality problems changing, transforming or redesigning systems and processes that cause these problems, but tells us that the main resources in an organization's human resources, both internal and external.

Deming makes many mentions of the approach to be had with workers inorganizations accountable to senior management of change in personnel management, as to inform the general objectives of the organization, and not enough just to make them known but make them part of them, clear standardized design processes to perform an acceptable job and provide the tools to achieve complete its objectives, this would result in benefits to improve the quality of very low cost...