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Sentinel FAQs
The following Frequently Asked Questions are provided to allow users to self-diagnose problems before contacting support and to give users a better understanding of how Sentinel works. Technical Support is available at support@truthtechnologies.com, or by using our e-mail support page. Be sure to include your name, address, account name, and the nature of your problem including thesteps taken that resulted in the issue.
* Is it safe to submit my information online using a browser?
Sentinel uses SSL encryption to ensure that all data transmitted to or from Sentinel is encrypted and safe. This is the same type of encryption used by major web sites to protect credit card and other personal financial information.
* I get an error trying to reach the Sentinel site.
Ifthis is the first time you've tried reaching Truth Technologies' Sentinel site, there is likely one of the following issues:
1. The Sentinel site (unlike the marketing site available at www.truthtechnologies.com utilizes secure sockets (HTTPS) to provide 128-bit encryption to ensure client data is secure. Check with your system administrator to make sure that your current internetconnection setup including the firewall allows the use of secure sockets.
2. If you are using an older browser, or the security level on your browser is set to not allow digital certificates, you'll need to contact your system administrator to check these settings. Remedies include updating your browser, or setting your default browser settings to allow HTTPS and digital certificates.
Note thatvery occasionally TTI's site may be down for scheduled maintenance. All users should be notified prior to scheduled down-time as per our Subscriber's Agreement, and every attempt is made to schedule maintenance during non-core business hours.
* What if I do not want Truth Technologies to have access to my customer information or I live in a country that does not allow me to share thisinformation?
Sentinel operates in two modes, logging and no logging. The default is logging, which means that we store all the information and that is submitted to Sentinel and the results of the applicant checks run. This is the default because the USA Patriot Act requires that you keep a log of all compliance checks run on potential customers. In the European Union we are not allowed to keep thisinformation so we also have the option of running in no log mode. In this mode customer information is kept in memory only long enough to check the applicant and return the results to you. This method is consistent with European Union privacy rules and ensures that no customer data exists on our servers. If you are unsure which logging mode your account uses contact customer support.
* What if Ido not want to enter all the data required on the check applicant screen?
Contact customer support. We have several versions of the check applicant screen tailored to different industries. They each accept different sets of data.
* Why do your results return High, Medium, Low and No Match Found? Why can't you just tell me if someone is on the watch list or not?
Our results are listed asHigh, Medium or Low Risk because we want you to understand that although Sentinel is an industry leading compliance tool, name and address matching are difficult problems and no tool is perfect. Problems arise due to the fact that a name is not unique, i.e. there are hundreds of John Smiths in the world, and just because your customer is named John Smith does not mean that is the same John Smith onthe watch list.
If you receive a low risk, or No Match Found, you can be assured that no further action is required. If you receive a Medium or High risk you should review the result details to determine if the applicant in question is indeed the person that Sentinel matched them against.
* I ran a check two months ago and I need to review the results?
Go to My Account menu and select...