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HP ExpertONE Competency Model

Certification: HP ATA – Connected Devices
Overview Achieving an HP certification provides relevant skills that can lead to a fulfilling career in Information Technology. HP Accredited Technical Associate (ATA) certifications are designed to provide practical experience with HP and industry standard technologies as an integrated part of an academic learningexperience. HP certifications go well beyond simple concepts or product knowledge and focus on the application of knowledge in real world environments. HP ATA certifications teach and assess the ability to design, implement and support IT solutions in a small and medium business context. HP ATA certification directly applies to a broad range of IT job roles including:  IT Architects  System Engineers System Administrators  Technical Support Engineers Learning And Assessment Content The HP ATA - Connected Devices certification provides the knowledge and experience required to discover a customer’s business objectives and to design a PC client and connected device solution that meets the customer’s requirements. In addition, knowledge and skill to deploy and troubleshoot the solution are alsoincluded. The following detailed testing and learning objectives are covered in the courseware and the exams. Section 1. Explain and recognize industry standard client technologies and their implications on customer needs Objective 1.1 Describe and recognize common desktop virtualization technologies and products  Describe the concept of desktop virtualization and virtual machines 1.2 Describe andrecognize mobile computing technologies and their implications on customer needs  Describe and contrast between Tablet, netbook, and phone form factors and their implications on customer needs  Describe the difference between x86 (Atom based) and ARM based architectures including processor and memory requirements  Describe the process to sync mobile devices to PCs  Describe mobile devicenetwork connectivity  Describe the need, security capabilities and requirements for mobile PCs 1.3 Describe and recognize traditional PC technologies and their implications on customer needs  Describe and contrast desktop, notebook, tablet notebook form factors and their implications on customer needs  Identify the installed processor and its attributes  Describe and recognize the differencesbetween various memory types  Describe common PC storage technologies  Explain and recognize the typical accessory bus technologies, including USB, Firewire, and other devices (SCSI)  Recognize the type of network interface in the system and describe the performance implications, including Ethernet 10/100/1000/10GB, Wi-Fi ABGN, GSM/CDMA, POTS (dial up), and PAN  Recognize and describe common PCvideo technologies, including display types, resolution, and touch technology Page 1

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2. Plan and design client solutions for SMB customers

3. Install, configure, and upgrade client solutions for SMB customers

1.4 Describe and recognize thin client technology and solutions  Describe the elements of a thin client solution(terminal approach and virtualization approach only)  Describe desktop virtualization technologies 1.5 Describe and recognize cloud technology as it relates to client solutions  Describe the concept of "user state" and what it means to maintain "state" across a number of devices  Describe the mechanisms to synchronize "user state," including data storage and synchronization (mail, calendar, POP,IMAP)  Describe the mechanisms that will provide an unified/integrated view of data from multiple sources (e.g. across various local data folders, websites, and applications) through a single application (such as calendars, contacts, and messaging)  Contrast between local apps, online apps, and hybrid apps (e.g. Office, Office365, Google docs, OpenOffice)  Describe the commonly available...
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