Business

Tips to deliver bad news

1. No Sandwiches: Avoid putting the bad news between good news. The old good-bad-good combination only confuses people. Many victims of this approach walk awayremembering the good news and forget the bad. The value is lost and you will likely have to deliver the bad news again! If the news is especially bad, such as a written warning, limit the meeting to thewarning. You can always cover good stuff later.
2. No Dancing: Just get it over with. If the person is about to get blasted, he won't benefit from a discussion about his weekend. If he knows somethingis coming, he will be annoyed you are stretching it out with fake conversation. Needless chatter may also make you appear unsure of yourself. This can lead to an employee pushing to change your mind.3. No Demeaning: Use some tact. Be direct, but don't be a jerk. Donald Trump says "You're Fired!" on The Apprentice every week. In real life he admits he is more likely to say "hey, it isn'tworking out." Jerks make good T.V. - but they make lousy leaders.
4. No Grouping: Separate the person from the problem. Even if the bad news is a termination, it does not mean the person is a loser.Make sure to stay focused on behaviors, not personalities. The person may be a bad fit for that job and can be valuable to another organization. Your job is to judge performance, not people.
5. NoRushing: Allow some time for discussion. The person may need to clarify what the bad news means. If you don't allow her to do this, you will likely see her again for the same issue. Provide enough timefor the person to learn from the experience.
6. No Defending: Say it and be quiet. Leaders sometimes feel a need to go on and on about why they had to discipline someone. The leader thinks it ismaking him not look so mean - when in reality it makes him look unsure and defensive. If you believe you made the right decision, state your reasoning and be done. You give away your authority by...