Powerful call processing that controls every step of every call...
CMS is a comprehensive, Client/Server based call processing platform designed to provide Tandem Switching, calling Card, Wireless, International Gateway, Callback, 1+ Resale and Feature Group services. As a proven industry leader, PhoenixSoft has forged strategic application integrations withsuch companies as Excel Switching, Cisco Systems, AT&T, Nortel, Motorola, Ericsson and Nuera Communications. CMS is a proven software application currently being provided with the Excel family of programmable switches and other leading TDM and SIP enabled Platforms.
The CMS software application enables wireline and wireless service providers to offer prepaid and/or postpaidcalling-card accounts, 1+ Accounts, Tandem Switching, International Gateway in conjunction with any Voice over IP (VoIP) or traditional (TDM) enhanced telephony service. CMS utilizes industry standard hardware and software making it the software of choice for the smallest to the largest telecom enterprise. • • • • • • Industry Standard Hardware (Intel or Sun-based) Windows or Unix Operating SystemFull access to open relational database using SQL Server TCP/IP connectivity between all switching nodes Web access for account administration. Web interface can be customized for individual clients. Vast array of reports including carrier reconciliation to verify carrier invoicing against actual call activity to monitor costs Interfaces to multiple platforms from the Excel family of programmableswitches to the leading SIP-Enable VoIP manufactures Switch Partitioning capability to enable resellers to partition a certain number of circuits or spans in a switch without affecting the rest of the operation Database partitioning enabling client self administration and maintenance Script-based call flow to allow for a short time to market for new products and services
Comprehensive Browser-basedmenus that link to an on-line tutorial.
Advanced Account Management
Service providers using CMS have absolute control over account administration. Accounts can be managed individually or in groups. Flexible rate, tariff and tax tables allow for unlimited account profiles. Service providers can manage accounts remotely or via the Internet. • CMS minimizes overhead bysupporting automatic account creation, activation, service authorization, and recharge. Service providers can obtain real-time, configurable system activity reports that detail port usage and performance statistics. CMS reduces the risk of fraudulent use. Real-time service validation functions, optional PIN entry, and stringent system security firewalls protect your profit margin.
Flexible Serviceand System Expansion
The PhoenixSoft CMS product can support the smallest (4)-T1 Excel-based switch up through the multi-node Lucent EXS 2000 platforms. PhoenixSoft’s switching services offer expansion capabilities equaled by none in the telecommunications industry using just one level of software.
Easy Account Usage
Customers can access their CMS accounts from any telephone in the world oron-line. Intuitive, voice prompted menus guide customers through all stages of account validation, service usage, and balance recharge. Multiple service requests can be processed during a single call session, conserving both the customer’s time and system resources. For further assistance or in the event of account expiration or credit exhaustion, customers can be routed to a Customer ServiceRepresentative. Customers can access their accounts through the Web to view call history, account recharge or to change follow-me services.
Easy to use, Comprehensive GUIs.
Advanced Call Monitoring: Monitor real-time switch performance from any Internet connection.
Rating/Tariffs • Flexible rating and tariffing • Provides for four (4) rating increments; multiplebong charges and...