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The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer by Jeffrey K. Liker ISBN:0071392319 McGraw-Hill © 2004 (352 pages) This book explains the management principles and businessphilosophy behind Toyota's worldwide reputation for quality and reliability. It also shows managers in every industry how to improve business processes.

Table of Contents The Toyota Way 14 Management Principles from the World s Greatest Manufacturer Preface Part One - The World-Class Power of the Toyota Way Ch apt The Toyota Way: Using Operational Excellence as a Strategic er Weapon 1 Ch apt HowToyota Became the World s Best Manufacturer: The Story er of the Toyoda Family and the Toyota Production System 2 Ch apt - The Heart of the Toyota Production System: Eliminating Waste er 3 Ch apt The 14 Principles of the Toyota Way: An Executive Summary of er the Culture Behind TPS 4 Ch apt The Toyota Way in Action: The No Compromises Development er of Lexus 5 Ch apt The Toyota Way in Action: NewCentury, New Fuel, New Design er Process Prius 6 Part Two - The Business Principles of the Toyota Way Se cti - Long-Term Philosophy on I

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Ch apt er 7 Se cti on II Ch apt er 8 Ch apt er 9 Ch apt er 10 Ch apt er 11 Ch apt er 12 Ch apt er 13 Ch apt er 14 Se cti on III Ch apt er 15 Ch apt er 16

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Principle 1: BaseYour Management Decisions on a Long-Term Philosophy, Even at the Expense of Short-Term Financial Goals

- The Right Process Will Produce the Right Results

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Principle 2: Create Continuous Process Flow to Bring Problems to the Surface

- Principle 3: Use Pull Systems to Avoid Overproduction

- Principle 4: Level Out the Workload (Heijunka )

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Principle 5: Build a Culture ofStopping to Fix Problems, to Get Quality Right the First Time

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Principle 6: Standardized Tasks Are the Foundation for Continuous Improvement and Employee Empowerment

- Principle 7: Use Visual Control So No Problems Are Hidden

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Principle 8: Use Only Reliable, Thoroughly Tested Technology That Serves Your People and Processes

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Add Value to the Organization by Developing Your Peopleand Partners

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Principle 9: Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others

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Principle 10: Develop Exceptional People and Teams Who Follow Your Company s Philosophy

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Ch apt Principle 11: Respect Your Extended Network of Partners and er Suppliers byChallenging Them and Helping Them Improve 17 Se cti Continuously Solving Root Problems Drives Organizational on Learning IV Ch apt Principle 12: Go and See for Yourself to Thoroughly Understand er the Situation (Genchi Genbutsu ) 18 Ch apt Principle 13: Make Decisions Slowly by Consensus,Thoroughly er Considering All Options; Implement Rapidly (Nemawashi ) 19 Ch apt Principle 14: Become a LearningOrganization Through Relentless er Reflection (Hansei ) and Continuous Improvement (Kaizen ) 20 Part Three - Applying the Toyota Way in Your Organization Ch apt Using the Toyota Way to Transform Technical and Service er Organizations 21 Ch apt Build Your Own Lean Learning Enterprise, Borrowing from the er Toyota Way 22 Bibliography/Chapter References Recommended for Further Reading Index List of FiguresList of Sidebars

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Back Cover

What Can Your Business Learn From Toyota? • • • • Double or triple the speed of any business process Build quality into workplace systems Eliminate the huge costs of hidden waste Turn every employee into a quality control inspector

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