Herramienta cfm

W h i te Pa p e r

Best Practices

IdeaScope Best Practices

Orasi, IdeaScope, IdeaBase, IdeaScope Anywhere and Feedback Card are trademarks of Orasi Software, Inc. All other products and company names are trademarks or registered trademarks of their respective owners. Information regarding Orasi products, services and offerings may be superseded by subsequent documents. For the latestinformation regarding Orasi and its products and services, please contact your local sales office or the corporate headquarters. © 2006 Orasi Software, Inc. All rights reserved. Unauthorized use, disclosure and distribution of this document are prohibited. Doc. #: 21WP0206A

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© 2006 Orasi Software, Inc.

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IdeaScope Best Practices

Contents
Introduction ...................................................................................................................................................................4 Purpose...................................................................................................................................................................4 Audience.................................................................................................................................................................4 Approach ................................................................................................................................................................4 Assumptions...........................................................................................................................................................4 Glossary Terms.......................................................................................................................................................4 Feedback Management..................................................................................................................................................5 Overview ................................................................................................................................................................5 IdeaScope and FeedbackManagement...................................................................................................................5 Capturing Web Page Ratings ..........................................................................................................................5 Capturing Feedback in Context .......................................................................................................................5 SurveyingStakeholders...................................................................................................................................6 Managing Advisory Boards.............................................................................................................................6 Monitoring Feedback ......................................................................................................................................6 Integrating Feedbackwith Other Systems.......................................................................................................7 I. Start Here: Strategies for Setting Up IdeaScope ........................................................................................................7 IdeaBase Strategy...................................................................................................................................................7 Idea Status Strategy ................................................................................................................................................8 Idea Category Strategy ...........................................................................................................................................9 Custom Fields...