Hotel Clasification

Business English

Minimum Requirements for AA Recognition
One Star Hotels
Hotels in this classification are likely to be small and independently owned, with a family atmosphere. Services may be provided by the owner and family on an informal basis. There may be a limited range of facilities and meals may be fairly simple. Lunch, for example, may not be served. Some bedrooms may not have ensuite bath/shower rooms. Maintenance, cleanliness and comfort should, however, always be of an acceptable standard.
Two Star Hotels
In this classification hotels will typically be small to medium sized and offer more extensive facilities than at the one star level. Some business hotels come into the two star classification and guests can expect comfortable, well equipped, overnightaccommodation, usually with an en-suite bath/shower room. Reception and other staff will aim for a more professional presentation than at the one star level, and offer a wider range of straightforward services, including food and drink.
Three Star Hotels
At this level, hotels are usually of a size to support higher staffing levels, and a significantly greater quality and range of facilities than at thelower star classifications. Reception and the other public rooms will be more spacious and the restaurant will normally also cater for non-residents. All bedrooms will have fully en suite bath and shower rooms and offer a good standard of comfort and equipment, such as a hair dryer, direct dial telephone, toiletries in the bathroom. Some room service can be expected, and some provision forbusiness travelers.
Four Star Hotels
Expectations at this level include a degree of luxury as well as quality in the furnishings, decor and equipment, in every area of the hotel. Bedrooms will also usually offer more space than at the lower star levels, and well designed, coordinated furnishings and decor. The en-suite bathrooms will have both bath and fixed shower. There will be a high enough ratioof staff to guests to provide services like porterage, 24-hour room service, laundry and dry-cleaning. The restaurant will demonstrate a serious approach to its cuisine.
Five Star Hotels
Here you should find spacious and luxurious accommodation throughout the hotel, matching the best international standards. Interior design should impress with its quality and attention to detail, comfort andelegance. Furnishings should be immaculate. Services should be formal, well supervised and flawless in attention to guests' needs, without being intrusive. The restaurant will demonstrate a high level of technical skill, producing dishes to the highest international standards. Staff will be knowledgeable, helpful, well versed in all aspects of customer care, combining efficiency with courtesy.Red Star Awards
AA star classifications are usually depicted in black on signs and in the AA's guides and electronic products. However, at each of the five classification levels, the AA recognizes exceptional quality of accommodation and hospitality by awarding Red Stars for excellence. A hotel with Red Stars, therefore, has been judged to be the best in its star classification and recognizesthat the hotel offers outstanding levels of comfort, hospitality and customer care.
Country House Hotels
Country House Hotels offer a relaxed, informal atmosphere, with an emphasis on personal welcome. They are usually, but not always, in a secluded or rural setting and should offer peace and quiet regardless of location.
Town House Accommodation
This classification denotes small, personallyrun hotels which afford a high degree of privacy, concentrate on luxuriously furnished bedrooms and suites, with high-quality room service rather than the public rooms or formal dining rooms usually associated with hotels, but they are usually in areas well served by restaurants. All fall within the Four or Five Star classification.
Travel Accommodation (Lodges)
This classification denotes...