Itil ss

Presentation • 1

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 2

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 3

The ITIL® Intermediate Qualification: Service Strategy (SS) Certificate is afreestanding qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the courses that leads to the ITIL® Expert in IT Service Management Certificate. The purpose of this course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Strategypublication. The ITIL® Certificate in Service Strategy (SS) is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. These course objectives are our expectations from you after you have completed this course. What about you, what are your expectations from this course?

©2009 by Pultorak & Associates, Ltd. All rightsreserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 4

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 5

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation •6

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 7

There are four levels within the ITIL® scheme:  Foundation level – focuses on knowledge / comprehension to provide a good grounding in the key concept, terminology, and processes of ITIL®  Intermediate level – assesses an individual'sability to analyze and apply the concepts of ITIL®. This is composed of two streams • Intermediate lifecycle stream – five individual certificates built around the five core OGC titles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement • Intermediate capability stream – four individual certificates focusing on detailed process implementation andmanagement within cluster groupings o Operational Support and Analysis (OSA); Service Offerings and Agreements (SOA), Release, Control, and Validation (RCV), and Planning, Protection, and Optimization (PPO) o Operational Support and Analysis (OSA) – Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops, Application Mgmt. o Service Offerings and Agreements (SOA) – Portfolio,Service Level, Catalog. Demand, Supplier and Financial Mgmt. o Release, Control, and Validation (RCV) – Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Mgmt. / Service Evaluation o Planning, Protection, and Optimization (PPO) – Capacity, Availability, Continuity, Security, Demand, and Risk Mgmt.  ITIL® expert – certifies that the individual hassuccessfully completed a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course  ITIL® master – assesses an individual's ability to apply and analyze the ITIL® concepts in new areas (currently under development)

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com(206) 729-1107

Presentation • 8

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107

Presentation • 9

You can check these references for additional information on the course.

©2009 by Pultorak & Associates, Ltd. All rights reserved. Course 4577 Service Strategy v1.1

www.pultorak.com (206) 729-1107...