It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. In this short time, the other person forms anopinion about you based on your appearance, your body language, your demeanor, your mannerisms, and how you are dressed.
These first impression can be nearly impossible to reverse or undo, makingthese first encounters extremely important, for they set the tone for the all the relationships that follows.
*there is not a secound chance to mae a firts good impression
*we have to lookprofesionals, friendly, smell good, look fresh
*A great way to make a good first impression is to make eye contact, to take interest in a person and to remember their name
*we have to be sharp and ready forany situation in our check in
*Smile ¨A Smile will go a Mile¨
The Report (the relationship) is one of the essential ingredients for effective communication with others. We use theword "pacing" to describe the process model of the world approach the other person. This process is used intuitively by many people, can be learned and practiced to improve communication.
*use theirnames in the sentences when you talk to them, so you let them know you heard their name and you listened
*Commonality: is the technique of deliberately finding something in common with a person or acustomer in order to build a sense of trust
"Customer service is the ability to provide a service or product in the way that it has been promised"
"Customer service is abouttreating others as you would like to be treated yourself"
"Customer service is an organization's ability to supply their customers' wants and needs"
"Customer Service is a phrase that is used todescribe the process of taking care of our customers in a positive manner"
to do everything in order to satisfied our guests needs
For customers the quality of customer service determines...