The guidance in the Microsoft Operations Framework encompasses all of the activities and processes involved in managing an ITservice: its conception, development, operation, maintenance, and—ultimately—its retirement.
MOF 4.0 describes the IT service lifecycle in terms of three phases and a foundational layer:
The PlanPhase focuses on ensuring that, from its inception, a requested IT service is reliable, policy-compliant, cost-effective, and adaptable to changing business needs.
The Deliver Phase concerns theenvisioning, planning, building, stabilization, and deployment of requested services.
The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line withagreed-to service level agreement (SLA) targets.
The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, changemanagement, and controls. It also provides guidance relating to accountabilities and role types.
Service Management Functions
MOF organizes IT activities and processes into Service Management Functions(SMFs), white papers that provide detailed processes and outcomes related to a series of IT disciplines. Each SMF is anchored within a related lifecycle phase and contains a unique set of goals andoutcomes supporting the objectives of that phase.
An IT service’s readiness to move from one phase to the next is confirmed by management reviews, which ensure that goals areachieved in an appropriate fashion and that IT’s goals are aligned with the goals of the organization.
Governance, Risk, and Compliance
The interrelated disciplines of governance, risk, and...