Negociación Internacional Pública

Patricia H. Briones
5329 Carefree Ct Phone: (513) 377-5267
Cincinnati, OH 45238 zodiac156@hotmail.com

OBJECTIVE
To utilize my skills in a challenging position within a company thatwill build on my experience and strengths: Customer service, analytical skill, leadership, sales, purchasing, and strong work ethic.

EXPERIENCE

Delta Air Lines CVG Airport CustomerService 10/08/08 – Present
* Assist passengers with checking in process
* Ensure all baggage is checked in to passengers final destination even if flying on other airline
* Findalternate travel routings for passengers in case of inclement weather and/or maintenance problems
* Reissue tickets when travel plans have changed to accommodate passengers
* Enroll new passengersin Skymiles frequent flier program
* Make accommodations for passengers that have been inconvenienced due to irregular operations

Reservations – Premium Sales & Service
* Answerall inbound calls assisting customers needs
* Problem resolution when passengers are inconvenienced by ATC delays and/or cancelations
* Advise passengers of benefits of being a Skymiles memberas well as vendors

Chiquita Brands International, Cincinnati, OH 03/98 – 01/07/2008
Logistics Assistant – Processed Fruit Ingredients
* Communication link between all plants and salesteam to expedite, troubleshoot, and follow-up on delayed, inaccurate, or missing manifests
* Analyzing plant production plans vs. inventory levels and forecast in order to ensure proper levels aremaintained in inventory
* Monitored inventory and sales to assure a manageable strategic oversold positions
* Provide operations with loading priorities based on availability and salesstrategy when oversold
* Monitor sales activity and progress to assure product availability and optimize service to priority and strategic customers
* Assign appropriate and most cost effective...