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INTERNATIONAL ISO
STANDARD 9001
Fourth edition
2008-11-15

Quality management systems —
Requirements
Systèmes de management de la qualité — ExigencesCopyright International Organization for Standardization
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Reference number
ISO 9001:2008(E)
© ISO 2008

ISO 9001:2008(E)
ii © ISO 2008 – All rights reserved

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ISO 9001:2008(E)
© ISO 2008 – All rights reserved iii

Contents Page
1 Scope......................................................................................................................................... 1
1.1 General ................................................................................................................................... 1
1.2 Application ............................................................................................................................. 1
2 Normative references............................................................................................................... 1
3 Terms and definitions .............................................................................................................. 1
4 Quality management system ................................................................................................... 2
4.1 General requirements........................................................................................................... 2
4.2 Documentation requirements .............................................................................................. 2
5 Management responsibility .................................................................................................... 3
5.1 Management commitment................................................................................................... 3
5.2 Customer focus .................................................................................................................... 4
5.3 Quality policy ....................................................................................................................... 4
5.4 Planning...