Spa management

TASK 22
Operations Management

PART 1. Develop operational strategies

1. Action plan
Students will put together a business plan as if they were opening a salon of their own.
• Name of business
• Location
• Colour scheme-décor
• Ambience/theme

What are your business goals/objectives?
List and explain your long and short term goals.
What milestones will you aim to achieve?
Includesize and scale of business and financial projections
-design a floor plan
What will your budget bet? How will you fund the setup?
Please list and calculate expected one off expenses and running cost.

2. O.H.S ENVIRONMENTAL ISSUES HAZZARDS PROTECTIVE EQUIPMENT.
• List your OHS responsibilities

Responsibilities of employers:
• Providing and maintaining a safe workplace, equipment andsystems of work
• Implementing arrangements for the safe use, handling, storage and transport of equipment and substances
• Ensuring employees have adequate information, instruction, training and supervision to work in a safe and healthy manner
• Monitoring the health of employees
• Keeping information and records relevant to employees' health and safety
• Engaging people with the necessaryexpertise to advise on health and safety issues
• Consulting with employees on matters which may directly affect their health, safety or welfare
• Nominating a management representative to work with employees and their OHS representatives to resolve health and safety issues
• Monitoring workplace conditions
• Informing employees who to contact with health and safety inquiries or complaints• Ensuring other people (such as customers, visitors and the public) are not endangered by the conduct of their business
• Taking out a WorkCover policy (workplace injury insurance).

• What OHS issues need to be addressed?
Main type of hazards Managing the risk
Slips, trips and falls:
Most accidents occur when staff trip over trailing leads and uneven floor surfaces, or fall when tryingto reach items e.g. by standing on chairs.
-Fasten cables and leads securely or re-route overhead if possible.
- Unplug all equipment when not in use.
- Keep passageways, workstations, and stairs clear. Clean up spillages immediately.
- Provide adequate lighting.
- Provide proper step ladders to reach anything not accessible from the ground.
Fire
Obstructed exit routes, for example bystock, can prevent escape and provide fuel for fires. Many products used in beauty treatments, particularly aerosols, are highly flammable and potentially
explosive if exposed to high temperatures.

-Keep all escape routes and fire exits clear, and make regular checks to ensure
this is the case.
- Store products, particularly aerosols, away from naked flames or sources of heat,
at or belowroom temperature and in a dry atmosphere.
- Do not use portable gas heaters as they have a naked flame.
- Switch off and unplug all electrical appliances at night.
- Make sure employees are aware of the action they must take in the event of a fire.

Electrical Safety
Many of the electrical appliances used
in beauty salons are subjected to
considerable wear and tear _ Devise a system forregularly checking all portable electrical equipment, such as
depilation equipment, sunbeds, wax pots etc. and for marking faulty equipment
and preventing its use until repaired. (It is useful to individually number
equipment).
_ Keep a maintenance log for electrical equipment.
_ Fit 30mA residual current devices (RCD’s) to all sockets which hand held
equipment and sunbeds are plugged into.
_Provide adequate sockets at every workstation, do not overload sockets
and avoid the use of adaptors.
_ Ensure all hot and cold water pipes are suitably bonded and earthed.

Hazardous Substances
Some of the preparations and products
used in the beauty salon contain
harmful substances which can cause
both skin and respiratory problems.
Products used for cleaning can also
be hazardous. _...