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Quality Manual

MPC-QM

Micro Precision Calibration, Inc.
Quality Manual
Rev. 5E

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Quality Manual

MPC-QM

Introduction
Executive management of Micro Precision Calibration, Inc. has issued this Quality Manual as a framework for realizing our company mission, values,objectives and quality commitment to employees and customers. The policies described herein define requirements for all levels of the company, and are implemented through the application, support and continuous improvement of the Quality Management System. Supporting systems, procedures and processes are defined for consistency of application and effective communication within the organization. TheQuality Management System documentation is communicated to, understood by, available to, and implemented by appropriate personnel within the company.

Scope and Facility Profile
This Quality Manual applies to all Micro Precision Calibration employees, for all work carried out in permanent laboratory facilities, at sites away from the permanent facilities, or in associated temporary or mobilefacilities. This Quality Manual is applicable to all functions that have an impact on the quality of our service, and documents our Quality Management System in accordance with the Normative References listed in Section 2.0. This Quality Manual presents Executive management’s commitment to customer satisfaction, policies for quality and continuous improvement, good laboratory practices andtechnical competence in supplying conforming services. Management and operation of calibration laboratory including repairs and engineering services related to calibration. The Quality Management System of our company is subject to review and approval by accredited organizations for certification and/or accreditation under the applicable ISO standards.

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Quality Manual

MPC-QM

Micro Precision Calibration consists of the following geographical sites with independent Quality Management System certification and laboratory accreditation:

Domestic:
Micro Precision Calibration, Inc. Grass Valley, California San Jose, California

International:
Micro PrecisionCalibration de Mexico S.A. de C.V. -- Tijuana -- Guadalajara -- Monterrey -- Mexicali Microprecision Calibration -- Philippines Micro Precision Calibration -- Thailand

Garden Grove, California San Diego, California Micro Precision Calibration – Vietnam Seattle, Washington Micro Precision Calibration – China Portland, Oregon Micro Precision Calibration – Malaysia Tampa, Florida Micro PrecisionCalibration – Qatar

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Quality Manual

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Table of Contents
Table of Contents .......................................................................................................................... 4 1.0 Quality Policy........................................................................................................................... 6 Vision.......................................................................................................................................... 6 Mission ....................................................................................................................................... 6 Core Values............................................................................................................................... 6 Critical Success Factors............................................................................................................. 7 Quality Commitment Statement ................................................................................................. 8 2.0 Normative References...